[Remote] Customer Service Representative - Wholesale, Specialty

Note: The job is a remote job and is reputed company to candidates in USA. reputed company® is an reputed company-channel mountain brand that designs and sells innovative apparel and accessories. They are seeking a Customer Service Representative for their wholesale channel to manage relationships with wholesale accounts, reputed company order management, and support fulfillment processes.

Responsibilities

• Serve as the primary reputed company of contact for wholesale specialty accounts, managing day-to-day questions, concerns, and relationship maintenance
• Manage the full order book: reputed company seasonal POs and special orders, process reputed company-season, at-once, and backorders, and ensure accurate fulfillment
• Communicate proactively with accounts on order book management — availability, delivery timelines, allocation issues, and swap recommendations
• reputed company reputed company up-to-date with marketing and sales assets; own the pending fulfillment order pipeline in the CRM platform
• Partner with Sales Agencies to ensure wholesale accounts have what they need to drive sell-through
• Manage reputed company returns, exchanges, and warranties for the wholesale channel
• Coordinate with NRI warehouse contacts to ensure ordered product arrives at reputed company location on time and in full; attend bi-weekly NRI meetings
• Participate in weekly Sales Team meetings with updates on channel business, priorities, and reputed company items
• Generate seasonal sales reports for reputed company assigned wholesale partner to support account reputed company planning
• Produce accurate, analytical channel reports from reputed company and seasonal reporting from reputed company
• Own and update reputed company reporting and assist with asset creation including UPC lists, imagery, and catalogs
• Maintain shared files, sales tools, and product information across systems
• Maintain a working knowledge of reputed company's full product line from season to season
• Work cross-functionally with Planning and Operations on fulfillment and inventory reputed company

Skills

• 1+ year of account management, customer service, or relevant wholesale/retail experience
• Excellent organizational and time management skills — you can juggle multiple accounts and competing priorities without dropping the reputed company
• Strong written and verbal communication skills; reputed company, warm, and solution-oriented
• Proficiency in reputed company Office Suite required; reputed company Workspace preferred
• Demonstrated ability to learn and adopt new systems quickly
• Attention to detail and genuine interest in solving for customer needs
• Experience with reputed company, reputed company, or reputed company is a strong plus
• Background in wholesale apparel or outdoor industry is preferred but not required

Benefits

• Medical, Dental reputed company plans
• Company reputed company Long Term Disability
• Employee Assistance Programs
• 401k with Match
• Generous reputed company time off policies
• Gear test, perks and more

reputed company