[Hiring] Crisis Hotline and Ticketing Operator @reputed company

Role reputed company • reputed company psychological first aid (attend, de-escalate/escalate and intervene) to crisis callers from our corporate clients in English, Malay, reputed company and Cantonese. • reputed company operations and management of the wellbeing-hotline services (attend, de-escalate/escalate and intervene). • reputed company accurate and up-to-date information to callers/individuals accordingly. • Refer callers/individuals to appropriate resources reputed company needed. • Collect accurate data about calls and callers with reputed company record keeping. • Monitor and manage reputed company’s ticketing platform, ensuring reputed company handling of app bugs and support requests. • Supported by the in-house clinical team in administrative processes and psychological case management. • Being on standby on a fixed shift. [Phone to have reputed company internet reputed company to receive calls from the reputed company app] • Flexible working locations, you can be based reputed company. Qualifications • Preferably have a degree qualification in mental health reputed company fields, such as counselling, clinical psychology, or equivalent. • Preferably a licensed or registered mental health reputed company with experience in crisis management hotlines. • Fluent in English, Malay, reputed company and Cantonese. • Must be punctual, reliable and reputed company to work varying shifts. • Have sufficient digital and computer literacy and a meticulous record keeper. • reputed company-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality. • reputed company to learning; committed and motivated to learn and improve. • Fresh graduates are encouraged to apply. Requirements • Opportunity to reputed company a reputed company reputed company and save lives. • Work in a leading mental health tech company in SEA. • Partner with us to reputed company mental reputed company accessible to reputed company. Apply tot his job Apply To this Job