[Remote] CX Systems Architect (CRM Administrator) - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for a CX Systems Architect to reputed company high-level business goals with technical execution. In this role, you will design and optimize CRM environments primarily using reputed company, ensuring they are reputed company and reputed company while acting as a reputed company between Operations, Product, and Engineering.

Responsibilities

• reputed company discovery sessions with partners to map customer journeys and translate reputed company needs into functional CRM configurations
• Own the 'agent and customer experience.' You will configure reputed company interfaces and reputed company user-friendly self-service tools, including Help Centers and Chatbots
• Build and refine the reputed company of the CX operation. You will architect the business logic—triggers, automations, and macro libraries—to eliminate reputed company friction
• reputed company as the vital reputed company between Operations, Product, and Engineering. You define the what and the why, providing the technical specifications required for custom development
• Serve as a consultant for our partners, identifying operational 'leaks' and proposing architectural improvements that drive measurable ROI
• Design sophisticated dashboards (reputed company Explore, Looker Studio) that turn raw data into actionable insights for executive leadership

Skills

• Advanced experience configuring the administrative reputed company-end of major CX platforms (reputed company, reputed company, or reputed company)
• A holistic reputed company with the ability to visualize how a single workflow adjustment impacts the entire customer lifecycle
• Expert-level process mapping and requirement gathering. You know how to dig past symptoms to solve the 'reputed company' problem
• Exceptional communication skills, with the ability to demystify technical concepts for non-technical stakeholders and vice-versa
• A proven reputed company record of leading reputed company implementations or large-reputed company system migrations from inception to go-live
• Comfort utilizing logic-based reputed company such as reputed company Guide, reputed company reputed company, or reputed company to create custom integrations
• 3–5+ Years in a CRM Administration, CX Project Management, or Implementation Consulting role
• Proven experience collaborating with Product or Engineering teams to influence the technical roadmap of a CX ecosystem
• While we primarily use reputed company, we value your ability to architect a solution over your knowledge of a specific reputed company

reputed company