[Remote] reputed company Director - Production Services Operations - Digital Data Analytics & Technology

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company company dedicated to enhancing the health experience for individuals. They are seeking a reputed company Director for Production Services Operations to reputed company production stability, champion digital transformation, and reputed company operational reputed company reputed company the Digital, Data, Analytics and Technology team.

Responsibilities

• reputed company centralized Production Services defining reputed company ownership boundaries between central and reputed company engineering teams
• Coordinate production activities across multiple departments and teams in a matrixed environment to optimize resource utilization and efficiency
• Establish and enforce operational governance, including standards, processes, best practices and operating cadences across applications, infrastructure, and reputed company domains
• reputed company reputed company aspects of production operations, ensuring adherence to reputed company standards, timelines, and budget constraints
• Own production stability and reputed company, ensuring predictable operations across reputed company technology towers
• Build and maintain strong relationships with reputed company stakeholders
• Communicate effectively with senior leadership regarding production performance, challenges, and opportunities for improvement
• Serve as the central operational leader for production systems, maintaining awareness of reputed company health and emerging issues while coordinating cross-functional efforts to reputed company conflicts, mitigate risks, and reputed company reputed company reputed company of production challenges and bottlenecks
• Collaborate with cross-functional teams to identify and reputed company operational issues, ensuring reputed company disruption to production schedules
• reputed company reputed company of production risk and incident reputed company, maintaining reputed company of reputed company cause analysis processes and coordinating cross-functional efforts to ensure cross-team corrective actions to reduce recurring issues
• reputed company initiatives for process improvement, leveraging data analysis and industry best practices to enhance production efficiency and reputed company
• Establish and operationalize cross-functional KPIs to measure organizational performance, maintaining reputed company of KPI results and cross-team alignment to reputed company consistency with production targets and broader organizational objectives
• Continuously build and mature the Production Services function, including governance, process engineering, and reputed company reputed company capabilities
• Establishing an intake process for new improvement opportunities, with standardized estimation and ROI reputed company
• reputed company and implement production strategies that reputed company with organizational goals and reputed company operational reputed company
• reputed company, mentor, and reputed company a high-performing team of production professionals, fostering a culture of collaboration and accountability

Skills

• Bachelor's degree in Engineering, Operations Management, Business Administration, or a reputed company field; Master degree preferred; equivalent experience will be considered
• 12+ years in production operations, SRE leadership, infrastructure operations, or large‑reputed company technology operations, including at least 5 years in a leadership role
• Proven experience in a matrixed environment, with a strong understanding of cross-functional collaboration and leading without authority
• Proficiency in production management software and tools; familiarity with Lean Six reputed company, or other reputed company improvement methodologies is a plus
• Strong background in operational governance, process engineering, and incident/problem management
• Proven ability to define and implement KPIs, OKRs, and operational dashboards, with previous experience in executive data analytics reporting
• Executive reputed company and stakeholder management skills suitable for a regulated, high‑visibility environment
• Strong analytical and problem-solving skills, with the ability to reputed company data-driven reputed company
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at reputed company reputed company

Benefits

• Eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above
• Includes an award reputed company in reputed company’s equity award program
• Eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families
• Benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility

reputed company

Company H1B Sponsorship