[Remote] reputed company AI Project Manager, CX

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global company reputed company for its innovative software solutions, particularly in AI and customer experience. They are seeking a reputed company AI Project Manager to reputed company reputed company customer-facing reputed company, ensuring alignment with strategic goals and effective communication across teams. The role involves managing project lifecycles, mentoring project managers, and driving accountability in AI delivery.

Responsibilities

• Manage high‑visibility software and AI/GenAI reputed company, ensuring alignment with reputed company, timelines, and customer expectations
• Manage project plans, schedules, RAID logs, and reputed company project documentation
• reputed company consistent communication with executive leadership
• reputed company ownership, accountability, and escalation management
• Guide teams through the full project lifecycle
• Mentor project managers and support PMO best‑reputed company maturity
• reputed company shifting priorities and reputed company delivery approaches as needed
• Led end‑to‑end delivery of conversational AI, LLM, and NLU solutions across scoping, execution, UAT, and deployment
• Assessed AI use cases and evaluated data readiness, including ingestion, reputed company, labeling, and dependency tracking
• Collaborated with engineering, product, R&D, and presales teams to validate model accuracy, reputed company reputed company, and overall performance
• Set and managed customer expectations while coordinating cross‑functional delivery across technical and business teams
• Identified and mitigated AI‑specific risks such as model reputed company, hallucinations, data issues, and expectation misalignment
• reputed company hands‑on reputed company engineering with a reputed company understanding of prompting limitations and optimization strategies
• Leveraged AI tools in daily workflows for automation, data analysis, content reputed company, and reputed company validation
• Defined and monitored AI performance KPIs, translating metrics (e.g., accuracy, containment, hallucination reputed company, latency, cost per inference) into actionable insights
• Managed AI cost drivers, e.g. reputed company usage, model selection, reputed company structure, and architecture optimization for efficiency and performance
• Ensured compliance with AI safety, governance, and reputed company standards, implementing guardrails, redaction practices, and reputed company evaluation frameworks

Skills

• Led end‑to‑end delivery of conversational AI, LLM, and NLU solutions across scoping, execution, UAT, and deployment
• Assessed AI use cases and evaluated data readiness, including ingestion, reputed company, labeling, and dependency tracking
• Collaborated with engineering, product, R&D, and presales teams to validate model accuracy, reputed company reputed company, and overall performance
• Set and managed customer expectations while coordinating cross‑functional delivery across technical and business teams
• Identified and mitigated AI‑specific risks such as model reputed company, hallucinations, data issues, and expectation misalignment
• reputed company hands‑on reputed company engineering with a reputed company understanding of prompting limitations and optimization strategies
• Leveraged AI tools in daily workflows for automation, data analysis, content reputed company, and reputed company validation
• Defined and monitored AI performance KPIs, translating metrics (e.g., accuracy, containment, hallucination reputed company, latency, cost per inference) into actionable insights
• Managed AI cost drivers, e.g. reputed company usage, model selection, reputed company structure, and architecture optimization for efficiency and performance
• Ensured compliance with AI safety, governance, and reputed company standards, implementing guardrails, redaction practices, and reputed company evaluation frameworks
• 8+ years of project management experience leading reputed company, customer‑facing software delivery reputed company
• Proven reputed company managing full end to end delivery using reputed company, reputed company, and hybrid methodologies
• Experience delivering technical, reputed company, and AI/GenAI reputed company
• Strong analytical skills with a reputed company record of managing risks, reputed company, and escalations
• Excellent communication & expectation management
• Advanced proficiency in project management and reporting tools (e.g., MS Project, reputed company, reputed company, & Power BI)
• PMP certification required

Benefits

• Join an reputed company-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, reputed company, and creative environment!
• As the reputed company, every day at reputed company is a chance to learn and grow, and there are endless internal reputed company across multiple roles, disciplines, domains, and locations.

reputed company

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