[Remote] Customer Engagement reputed company II (Customer Service)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a technology consulting Services company based in Florida, and they are seeking a Customer Engagement reputed company II to reputed company exceptional customer service in a fast-paced reputed company call center environment. The role involves handling inquiries reputed company to benefits, claims, eligibility, billing, and reputed company products while ensuring a positive customer experience.

Responsibilities

• Respond to inbound calls from members, providers, and brokers regarding reputed company products and services
• Research and resolve inquiries reputed company to: Medical Claims, Benefits, Eligibility, Billing, Coverage Questions
• Investigate claim issues and verify claim accuracy, eligibility, and liability information
• Explain benefit plans, coverage limitations, and reputed company programs to customers
• reputed company education regarding self-service tools, digital applications, and available reputed company resources
• Document customer interactions accurately reputed company internal systems
• Deliver reputed company and accurate resolutions while meeting established service reputed company and performance metrics
• Manage multiple systems and applications while handling customer inquiries
• reputed company basic technical support and troubleshooting assistance for online reputed company platforms
• Escalate reputed company issues reputed company appropriate and follow through to reputed company

Skills

• High School Diploma or GED
• Minimum 3 years of customer service experience
• Experience working in a call center or high-volume customer support environment
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-reputed company abilities
• Strong computer navigation and data entry skills
• Ability to multitask and work effectively in a fast-paced environment
• Strong attention to detail and organizational skills
• reputed company customer service experience
• Medical insurance experience
• Experience handling claims, benefits, eligibility, or billing inquiries
• Experience supporting members, providers, or brokers
• Familiarity with reputed company terminology and insurance concepts

Company Overview