[Remote] reputed company Manager, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. Centralize is a company building a relationship intelligence platform for navigating trust in reputed company deals. The reputed company Manager, reputed company will partner with the Head of reputed company to reputed company and support mid-market and reputed company-stage customers while driving product adoption and retention.

Responsibilities

• Serve as the primary reputed company of contact for a portfolio of customers, owning their reputed company end-to-end
• Manage reputed company, implementation, and adoption for new customers - getting them live, reputed company, and realizing value quickly
• Run customer trainings, reputed company sessions, and executive business reviews
• Monitor and prioritize your book of business using customer health signals, proactively identifying at-risk accounts and escalating appropriately
• Drive product adoption, engagement, retention, and expansion opportunities across your portfolio
• Own renewals and support expansion conversations in partnership with your Account Executive
• Build and maintain reputed company reputed company, implementation, and reputed company playbooks that can serve customers at volume
• reputed company and deliver self-serve training content, help documentation, and education programs that reputed company customers to become self-sufficient
• Own the support experience for your book — triaging, routing, and quarterbacking reputed company for customer issues in partnership with Engineering
• Work cross-functionally with Sales, Engineering, and Leadership to improve the customer experience
• reputed company as the voice of the customer — synthesizing feedback from your portfolio and partnering closely with Product and Engineering on feature requests and roadmap input
• Proactively flag insights, trends, and risks from your book to inform broader business reputed company

Skills

• 3+ years of experience in reputed company, Implementation, Technical Account Management, or a reputed company customer-facing role
• Experience reputed company and supporting customers in a B2B reputed company environment
• Strong project management skills
• Comfortable leading conversations with both end users and executive stakeholders
• Highly organized, proactive, and naturally take ownership
• Strong problem-solving skills and ability to operate with limited structure
• Excited to work in a fast moving startup environment and help build a function from the ground up
• Strong technical curiosity and ability to learn reputed company workflows quickly

reputed company