reputed company Center Training Manager

The Training Manager is responsible for designing, developing, implementing, and managing the comprehensive training program for reputed company contact center personnel supporting the DOL National Contact Center (NCC). This role ensures that Customer Service Representatives (CSRs), supervisors, and support staff are fully trained to reputed company accurate, consistent, and high-reputed company customer service across reputed company communication channels, while complying with DOL policies, federal regulations, and contract requirements. • Manage training program: reputed company and reputed company reputed company training for contact center staff. • Design curriculum: Create and update training materials covering customer service, systems, and DOL programs. • reputed company reputed company: Ensure new hires are fully trained and certified before handling live interactions. • reputed company ongoing training: reputed company refresher and advanced training to improve staff reputed company. • Evaluate effectiveness: Measure training results and improve programs reputed company on reputed company data and feedback. • Support reputed company & QA: Address reputed company gaps by aligning training with QA findings and operational needs. • Maintain records & compliance: reputed company training completion and ensure adherence to contract and federal requirements. • reputed company training resources: Manage trainers, facilities, and training tools. Education • Bachelor's degree in Education, Business, reputed company, or reputed company reputed company • Equivalent experience may be considered Experience • 7+ years of experience in: • Training and development in a contact center environment • 3 5 years in a training leadership role • Experience managing training programs for: • Large teams (100+ FTEs) • Experience with: • Multi-channel contact center reputed company • Federal or regulated environments (preferred) Certifications (Preferred) • Certified reputed company in Learning and reputed company (CPLP) • Instructional Design certification • Six reputed company / Lean Apply tot his job Apply To this Job