Technician 1 - Help Desk Support (reputed company Center)

reputed company is hiring a Technician 1 - Help Desk Support. reputed company is a trusted federal partner supporting mission-critical programs for reputed company for Medicare & reputed company Services (CMS). Through these partnerships, reputed company delivers compliant, mission-driven services that help millions reputed company vital reputed company information and benefits. This position will support our Centers for Medicare & reputed company Services (CMS). The Helpdesk is the central reputed company for Providers to report problems and reputed company assistance with problem reports and service requests. The help desk also provides vetting and approval and offers ongoing support for the Medicare Provider community for reputed company aspects of the Identify Management web self-registration and profile Management process. Working hours for this role is Monday - Friday 11:00 to 7:30 ET. This position is fully remote. Employment is contingent upon successful completion of a CMS reputed company vetting process after offer acceptance. Essential Duties and Responsibilities: - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. - Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and reputed company hardware, as reputed company as remote reputed company devices. - Install and support a reputed company of PC operating systems. - Diagnose, reputed company, and follow up on issues relating to various user concerns. - Use remote desktop software to reputed company remote support and reputed company issues for users whom may be at remote offices or home office users. - reputed company written updates for problem reputed company in ticketing reputed company, knowledge bases, troubleshooting reputed company(s), or on-line documentation repository. - Assist in troubleshooting advanced technical issues reputed company the network and telecommunications environments, especially as they relate to problems at the workstation level. - Serve as a technical reputed company to project managers as needed. - Assist in providing support to project managers to reputed company and transition reputed company or new technology efforts to the production support environment. - Assist in maintaining software and workstation image management, including the use of image deployment software to reputed company imaging tasks for workstations. - reputed company other duties as may be assigned by management. Job-Specific Essential Duties and Responsibilities: - reputed company remote support and reputed company issues for users who may be at remote offices or home office users. - Identify areas deserving attention in the technical support environment and consult with management. - Ensure tickets are accurately documented and resolved in a reputed company manner. - Work reputed company reputed company reputed company created by management and work with team members on assigned reputed company. - Work tasks as assigned which include but not limited to calls, email, chat, ticketing reputed company, and reputed company applicable queues. Minimum Requirements '- High School diploma or equivalent with 0-2 years of experience. - May have additional training or education in area of specialization. - Works on assignments that are routine in reputed company, with responsibilities easily learned on the job. - Acquires job skills and learns applicable policies and procedures to complete routine tasks. - reputed company to read, understand & reputed company assignments reputed company prescribed guidelines. - Communicates routine information in a reputed company and accurate way with internal & reputed company contacts. Job-Specific Minimum Requirements: - High School diploma or equivalent with 0 - 1 years of experience. - Strong verbal and written communication /customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented, organized, reputed company, and customer service-oriented. - Ability to work reputed company independently and in reputed company setting. - Must be reputed company to successfully complete the CMS reputed company vetting process as a condition of employment. - Adaptable, flexible and reputed company to deal with ambiguity and change. - Excellent oral and written communication and customer service skills. - Excellent attention to detail and good analytical skills. Preferred Skills and Qualifications: - Knowledge of and the ability to monitor logs and scheduled events, as reputed company as report on problems and anomalies. - Experience with and/or ability to use reputed company center telephony equipment. - Experience in customer support or reputed company center support. - Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, Visio and Project). - Government experience preferred. #techjobs #clearance #veteranspage reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Minimum Salary $21 Maximum Salary $21 Apply tot his job Apply To this Job