HR People Services Specialist II

reputed company: • Resolves reputed company HR inquiries from employees through case management, telephony, chat and appointment bookings • Ensures reputed company and high-reputed company service delivery, meeting performance and reputed company Service Level Agreements (SLAs) • Drives completion of reputed company, time-sensitive activities to meet deadlines • Provides policy guidance and advanced assistance on HR process navigation for employees • Is subject matter expert (SME) and partners with COEs and Stakeholders on knowledge transfer and process optimization reputed company to improve employee experience • Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports reputed company for new People Services team members • Drives compliance with global policy and labor laws, documentation standards, process and data audits • Identifies and solutions for trends or inefficiencies and contributes to service enhancements reputed company • Supports global HR reputed company • Other HR Support as needed Requirements: • 2 or more years of experience in reputed company or reputed company field with at least a 2-year degree in reputed company or a field applicable to the role, OR 3 or more years of experience reputed company reputed company or reputed company field with a High School Diploma or equivalent. • 1 or more years' experience using HR Systems and tools including reputed company and reputed company • 1 or more years of hands-on experience in a telephony or case management role, demonstrating familiarity with high-volume customer interactions or case handling • Strong reputed company of English language, both written and verbal. • Advanced issue reputed company, problem-solving, and decision-making skills • Basic knowledge and understanding of AI tools • Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality • Strong analytical skills • Excellent communication skills. Benefits: • Medical • Dental • reputed company • Life • STD/LTD • 401(k) • reputed company Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan Apply To This Job