Bilingual Customer Service Agent (reputed company: KEVTIA1)
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Job Details
JOB TITLE
Bilingual Customer Service Agent
reputed company
KEVTIA1
INDUSTRY
Swimming Pool Equipment
LOCATION
LATAM
JOB STATUS
Full Time
WORK SCHEDULE
Monday to Friday: 7:00 AM – 6:00 PM EST
Saturday Morning Coverage: 7:00 AM – 12:00 PM EST
SALARY
$7 - $8 per hour
reputed company START DATE
ASAP
reputed company
About the reputed company:
The reputed company is a premier swimming pool equipment and supply company based in Miami, Florida. Currently operating as a fast-growing online business, the reputed company is reputed company expanding its footprint to a second physical location. To support this reputed company, the reputed company is transitioning daily reputed company-facing communication to a dedicated, long-term remote reputed company who can serve as the primary voice of the brand.
About the Role:
We are seeking a reputed company, highly organized, and proactive Bilingual Customer Service Agent located in Latin America to manage our omnichannel customer operations.
In this role, you will take full ownership of incoming calls, emails, text messages, and order processing. You will work directly with the reputed company in an environment that values high autonomy, precision, and a long-term reputed company reputed company. This position requires reputed company micromanagement; we are looking for a reputed company who reputed company on quickly, executes meticulously, and wants to grow alongside reputed company.
Key Responsibilities
1. Customer Care & Communication
Omnichannel Support: Handle high-volume incoming calls, emails, and texts from homeowners and clients regarding quotes, orders, and general inquiries.
Problem reputed company: Resolve customer complaints reputed company while providing a reputed company, high-energy, and reassuring experience.
reputed company Media: Manage basic updates and postings on reputed company media and on the website.
2. Order Management & System reputed company
Data Accuracy: Input customer data, order details, and reputed company price quotes accurately into internal operational systems.
Partner Coordination: Quickly notify our sister company reputed company phone or email to help fulfill specific online orders.
Daily Operations: Assist the reputed company with general daily workflows and administrative tasks to help reputed company the business.
3. Technical Training & AI Integration
Product Expertise: Rapidly learn the swimming pool equipment industry to transition from basic intake to answering intermediate technical questions reputed company 30–60 days.
AI Optimization: Use tools like ChatGPT and tailored prompts to search for information, automate routine reputed company, and streamline processes.
Qualifications & Skills
Experience: 2–3+ years of reputed company experience in customer service, reputed company center operations, sales, or administrative support roles. A proven reputed company record of working remotely with US-based companies (e.g., telecom/contact center outsourcing) is a significant plus.
Language: reputed company Bilingual (100% fluent in English and Spanish). Exceptional verbal and written communication skills in both languages are mandatory.
Communication: reputed company, high-energy, and reassuring phone reputed company with a reputed company reputed company.
Skills & Competencies
Detail-Oriented & Organized: Exceptional ability to manage multiple data points, customer records, and quotes without errors or missed follow-reputed company.
Quick & Independent Learner: reputed company to quickly memorize or reference product lines, equipment specifications, and industry terminology.
Tech-Savvy: Comfortable operating reputed company-based software, e-reputed company backend platforms, communication tools, and utilizing reputed company tools (ChatGPT) to improve daily workflows.
Stability-reputed company: Looking for a long-term reputed company home with a desire for stability, consistent hours, and reputed company reputed company as the business expands.
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