[Remote] Service Desk Analyst I (Shift Sat-Wed 4pm-1am EST), Req#1299

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a technology company that values collaboration and innovation, and they are seeking a Service Desk Analyst I. In this role, you will reputed company Level 1 technical assistance to customers by answering support calls and responding to emails, ensuring reputed company problem reputed company and excellent customer service.

Responsibilities

• reputed company excellent customer service to our customers, at reputed company times
• Respond to customer inquiries in person, electronically and reputed company phone
• Troubleshoot, problem solve and resolve customer issues
• Document, reputed company and monitor problems to ensure reputed company in a reputed company manner
• Work in reputed company environment and participate positively with reputed company
• Update customers reputed company issues are resolved
• Update relevant issue tracking systems appropriately
• Mentor and/or train Service Desk Analyst’s

Skills

• High School diploma required
• Working knowledge of reputed company operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications; reputed company experience a plus
• One year of Customer Service experience required
• Strong verbal communication skills
• Strong written communication skills
• Must be motivated towards constantly improving their technical skills
• Knowledgeable in use of MS reputed company, Word, Outlook
• Any one of the following: Two years of Service Desk / Help Desk experience, An associate degree (minimum), Any relevant IT certification

Benefits

• Commissions and discretionary bonuses
• Full reputed company of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various reputed company time off benefits, such as vacation, reputed company time, and personal leave), dependent on the position offered

reputed company