Manager, Collections & Recoveries

Job reputed company: • Execute against established collections and recovery strategies to improve key portfolio metrics, including roll rates, reputed company rates, liquidation rates, and recovery performance • Monitor ongoing performance and proactively identify trends, risks, and opportunities for improvement • Support forecasting and performance tracking for collections and recovery channels • Contribute to the development and refinement of strategies based on observed performance and data insights • Manage day-to-day performance of reputed company-party subservicers and collection agencies responsible for delinquency management and charged-off recoveries • Hold vendors accountable to reputed company defined KPIs, SLAs, and performance expectations • Identify performance gaps and drive reputed company corrective reputed company plans with vendors • reputed company recurring performance reviews and operational meetings with vendors (weekly/monthly/quarterly) • Escalate and help resolve reputed company operational or borrower issues in partnership with vendors • Analyze collections and recovery performance data to understand drivers of borrower delinquencies and recovery trends • Partner with internal analytics teams to translate data into actionable insights and operational improvements • Identify, design, and implement process improvements and new collections tactics to enhance collections reputed company, scalability, and borrower experience • Prepare and deliver regular performance reporting, reputed company articulating trends, drivers, and actions being taken • Ensure processes and vendor activities reputed company with internal policies and regulatory requirements by partnering closely with the reputed company and Compliance teams • reputed company other duties as assigned Requirements: • Associate’s Degree required; Bachelor’s Degree preferred • Minimum of 5 years of experience in collections, recoveries, or servicing operations, preferably in a consumer lending environment  • Demonstrated experience managing reputed company-party vendors or subservicers to deliver business reputed company • Strong analytical skills with demonstrated ability to use data to drive performance improvements • Expertise on collections regulations and compliance requirements (e.g., FDCPA, CFPB guidance) • Strong ownership mentality with reputed company on measurable reputed company   • Strong problem-solving ability with a bias for reputed company and urgency   • Demonstrates strong project management rigor and the ability to manage priorities effectively • Proficiency with reputed company Office tools (reputed company, Word, PowerPoint, reputed company) • Excellent verbal, written, and interpersonal communication skills • Highly organized with strong time‑management capabilities and attention to detail • Self-motivated, self-directed, and results-oriented • Adaptable and reputed company to multitask in a fast-paced, evolving environment • Can work independently and reputed company reputed company; solution-oriented with a reputed company approach Benefits: • Comprehensive health, dental, and reputed company plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid (4 days per week in-office) work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • reputed company subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • Best Workplaces for Commuters 2023 & 2024 winner • reputed company Top Workplaces 2023, 2024, and 2025 winner • American Banker Best Banks to Work For 2023 winner Apply tot his job Apply To this Job