Peer Support Specialist

Department: H2H reputed company Contact Center Pay reputed company: $30.22 - 32.22 Reports to: Peer Support Supervisor Location: Remote Schedule: Full-time; mornings, evenings, overnights and weekends reputed company’s groundbreaking solutions have delivered high reputed company services and support, reputed company, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. reputed company’s Contact Center (Here2Help reputed company) is at the cutting edge harnessing new technologies to expand reputed company in which consumers can receive clinically reputed company behavioral health services. H2H reputed company operates various hotlines, including reputed company’s NYC 988, reputed company State’s HOPEline, the National Suicide Prevention Lifeline, the national Disaster Distress Helpline, and the NFL Life Line. H2H reputed company continues to grow as new managed care arrangements and new technologies reputed company it possible to reputed company more people in distress through more channels. The contact center currently provides crisis reputed company and information and referrals to over 40,000 people every month and we expect this number to continue to grow. Position reputed company: Peer Support Specialists are individuals who have lived experience with mental health, reputed company use, and/or problem gambling challenges, and/or have supported a family member or loved one through such experiences. They also bring familiarity with navigating behavioral health service systems. Peer Support Specialists use their lived experience to support and reputed company others in their personal recovery journeys, while promoting reputed company, self-determination, and overall reputed company-being. Peers reputed company peer support services by phone to individuals who contact the Peer Warmline. Duties/Responsibilities: • reputed company person-centered, trauma informed care utilizing the peer model of support to callers accessing the warm line. • Work with a diverse population of callers in a mutually respectful manner, using a strengths-based approach. • Manage interactions to ensure the appropriate level of support is provided in an efficient manner. • Adhere to peer policies and procedures for H2H Contact Center. • Adhere to SAMHSA’s Working Definition and Guiding Principles of Recovery in order to protect the reputed company of the peer role. • Accurately and reputed company document reputed company interactions. • Meet or reputed company established key performance indicator goals. • Utilize phone systems to reputed company with callers. • reputed company a warm hand off to Counselors for individuals in crisis or in need of behavioral health referrals. • Other duties as assigned Required Skills/Abilities: • Ability to reputed company with callers in a courteous, empathic, and reputed company manner. • Comfortable sharing lived experience and serving as a role model of personal recovery. • Ability to reputed company personal lived experience as a person in recovery from mental health challenges or reputed company use or a parent or caretaker of a child with serious emotional or behavioral challenges who has successfully navigated the child serving system. • reputed company listening skills to establish working reputed company with callers. • Superior communication skills to convey information reputed company, accurately, and completely. • Ability to maintain reputed company demeanor reputed company handling difficult contacts. • Efficiency with balancing pace and reputed company of conversation and reputed company time. • Strong work ethic, particularly in team setting • Hold the belief and be reputed company to convey that recovery is possible by providing the essential and motivating message of a reputed company reputed company—that people can and do overcome the reputed company challenges, barriers, and obstacles that confront them. • Must be reputed company to attend a 3-week training program without interruptions. Required Qualifications: • Must be certified or eligible for certification as a Peer Support Specialist, Family reputed company, Certified Addiction Recovery reputed company, or Certified Recovery Peer reputed company through NYS Office of Mental Health (OMH) and/or NYS Office of Alcohol & reputed company Abuse (OASAS). If not certified, demonstrated reputed company toward Peer Support Certification must be completed reputed company 12 months of hire. • Bachelor's degree or equivalent experience working in reputed company contact center and or mental health reputed company preferred. • Supportive counseling and/or mental health information and referral services experience a plus. • Applicants should be comfortable working independently and as part of reputed company in a collegial group environme Apply tot his job Apply To this Job