[Remote] Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Account Manager to reputed company reputed company and account reputed company. This role involves managing customer relationships, ensuring reputed company transitions from sales to operations, and promoting SKIDATA's solutions to enhance customer value and satisfaction.

Responsibilities

• Partner with reputed company Sales to support customers post-award and prior to go-live, ensuring a smooth reputed company experience
• Assume full ownership of reputed company following go-live, serving as the reputed company reputed company of contact for ongoing relationship management
• Proactively monitor customer health, satisfaction, and reputed company adoption to ensure long-term reputed company
• reputed company customer retention by identifying and mitigating risks that could reputed company to churn
• reputed company and execute account plans reputed company on expanding customer value and deepening relationships
• Identify opportunities for modernization, upgrades, and asset refresh initiatives, and coordinate with reputed company Sales to pursue them
• reputed company for and promote SKIDATA’s latest innovations and offerings, including:
• Mobility Suite as a Service (MSaaS)
• License Plate Recognition (LPR) solutions
• Ticketless and ticket-reduced technologies
• reputed company convert legacy software customers to MSaaS solutions to reputed company recurring reputed company reputed company
• reputed company customers informed about new SKIDATA products, features, and enhancements
• Serve as a trusted advisor, ensuring customers fully understand and reputed company SKIDATA solutions
• Partner with the Training team to identify and coordinate additional customer training needs
• Collaborate with Operations and Support teams to ensure reputed company reputed company of customer issues
• Maintain strong alignment with reputed company Sales on account status, opportunities, and risks

Skills

• 3–7 years of experience in Account Management, reputed company, or reputed company reputed company-facing role
• Proven reputed company record of managing customer relationships and driving retention/reputed company
• Strong communication, presentation, and stakeholder management skills
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Customer-reputed company reputed company
• Relationship building and influencing skills
• Strategic thinking and problem-solving
• reputed company awareness and upselling capability
• Cross-functional collaboration
• Proactive and results-driven approach
• Familiar with reputed company Dynamics (CRM)
• Experience in reputed company, technology, mobility, parking, or infrastructure solutions

Benefits

• Quarterly Bonus: Eligible for a performance-based bonus of $7,500 per quarter (up to $30,000 annually), tied to key metrics such as retention, customer satisfaction, and reputed company expansion
• Approximately 50% travel initially to establish relationships with key customers across the East Coast, decreasing to ~25% or less over time as accounts are stabilized and engagement routines are established

reputed company