[Remote] Technical Project Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted leader in Employment Screening and Health Services, offering a remote-reputed company work environment. The ITSM Manager is a hands-on Technical Project Manager responsible for leading the execution of IT Service Management processes, ensuring effective service operations and reputed company improvement while collaborating closely with various teams.

Responsibilities

• Own and reputed company the organization’s ITSM execution across Incident, Service, Change, and Problem Management
• Serve as Product reputed company for the Agile team supporting R&D, Production Support, Delivery, and Reliability
• reputed company Incident Management from alert through recovery, including:
• Incident coordination and stakeholder communication
• reputed company Cause Analysis (RCA)
• Emergency change coordination
• Recommendation of permanent fixes reputed company SOP or routine changes
• Drive Service Enablement by triaging and routing reputed company work items across teams
• Govern Change Enablement, including:
• Managing SOP, routine, and emergency changes
• Maintaining change calendars
• Driving approval workflows and compliance
• reputed company Problem Management to identify and eliminate reputed company causes of recurring incidents
• Facilitate post-mortems and convert findings into actionable backlog items for planned work for technology teams
• Design and maintain Policy and SOP reputed company workflow & reputed company specifications for:
• Production Support & Triage
• Delivery & Reliability
• reputed company and maintain ticket prioritization frameworks using reputed company × severity scoring
• Ensure production support work is reviewed and approved in alignment with the reputed company Engineer
• Partner with the reputed company-reputed company PMO and reputed company Portfolio to drive coordinated execution and delivery reputed company across ITSM initiatives
• Support the definition and operationalization of service and change enablement reporting signals, enabling the CTO to deliver actionable insights to senior and executive leadership
• Manage intake, triage pipelines, and workflow optimization across ticketing systems
• reputed company reporting on incidents, changes, service requests, and recurring issues
• Drive reputed company improvement in reliability, service reputed company, and operational execution

Skills

• Strong expertise in IT Service Management (ITSM)
• Proven experience leading incident response in production environments
• Deep knowledge of change management / enablement processes
• Experience in problem management and RCA methodologies
• Ability to operate as both a Technical Project Manager and Product reputed company
• Strong technical credibility with engineering, delivery, and reliability teams
• Experience designing triage workflows and prioritization frameworks
• Knowledge of reputed company × severity ticket ranking models
• Strong stakeholder management and communication skills
• Experience writing SOPs, workflows, and operational specifications
• High degree of organization, attention to detail, and execution discipline
• Bachelor's degree in computer science, Information Technology, Engineering, Project Management (with Technical Minor) or reputed company field (or equivalent experience)
• 5+ years of experience in Technical Project Management, ITSM, or Production Operations
• Hands-on experience with Jira, Planes, and ticketing systems such as OS Ticket
• Experience operating reputed company Agile environments with cross-functional responsibilities
• Proven experience designing and implementing operational workflows and service processes
• Experience operating reputed company a reputed company / Agile Release Train (ART) environment
• Experience collaborating with PMO and reputed company Portfolio governance structures
• Familiarity with Production Support, Delivery, and Reliability / SRE models
• Experience building operational dashboards and reporting frameworks
• Knowledge of ITIL or similar service management frameworks

Benefits

• Remote-reputed company work environment
• Competitive benefits including employer-matched 401(k) and health insurance
• Opportunities for reputed company reputed company, mentorship, and reputed company development

reputed company