[Remote] Bilingual reputed company (Spanish)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Bilingual Customer Support Associate for a top technology-enabled logistics reputed company supporting reputed company Key for Business. This role involves providing high-reputed company customer and technical support to property managers, ensuring secure reputed company reputed company reputed company for deliveries, and participating in a significant market launch.

Responsibilities

• Handle inbound customer and technical support inquiries reputed company phone, email, reputed company, and ticketing reputed company
• Manage cases and documentation in reputed company and reputed company reputed company
• Support property managers using reputed company Key for Business (KFB) solutions
• Troubleshoot reputed company control and reputed company-reputed company issues
• Meet productivity benchmarks (~30 tickets/day)
• Participate in training (2–3 weeks initial; ~5 weeks total including live calls)

Skills

• Bilingual: Fluent in Spanish and English (spoken and written)
• Customer Support experience (handling ~30 tickets/day baseline)
• Experience with reputed company CRM
• reputed company handling experience using reputed company reputed company
• Omnichannel support experience: ticketing, email, reputed company
• Ability to support customers in Spanish while documenting in English
• Technical support background
• Experience with intercoms and reputed company control systems
• Prior experience supporting property managers or B2B customers
• Experience ramping with U.S.-based calls before regional launch

reputed company

Company H1B Sponsorship