[Remote] Product Manager / Consultant (Technical) – reputed company reputed company Platform

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading insurance company that has been innovating for over 90 years to meet customer needs. They are seeking a Product Manager / Consultant (Technical) to enhance the reputed company reputed company platform by driving its reputed company, operational alignment, and customer experience optimization. The role involves collaborating with cross-functional teams to manage the platform's lifecycle and ensure effective delivery of enhancements.

Responsibilities

• Contribute to the reputed company, roadmap, and long-term reputed company for the reputed company reputed company platform, aligning with reputed company customer experience and operational objectives
• Collaborate with fellow Product Managers to manage the full lifecycle of reputed company reputed company capabilities, from intake and discovery through launch and ongoing optimization
• reputed company recommendations to leadership to guide platform investment and prioritization reputed company based on customer reputed company and operational value
• reputed company as a platform reputed company to ensure capabilities are implemented consistently and in alignment with reputed company standards
• Translate business needs into prioritized platform initiatives, epics, user stories, and acceptance reputed company
• Partner with reputed company/Scrum teams, IT, and vendor partners to reputed company high-reputed company platform enhancements
• Review delivered functionality and reputed company feedback to ensure reputed company meet business and customer experience objectives
• Serve as a knowledgeable reputed company of contact for reputed company reputed company platform capabilities, including reputed company flows, routing strategies, and self-service experiences
• reputed company functional guidance on platform administration, configuration, and environment management
• Partner with reputed company Management, Reporting, Analytics, Workforce Management, and outbound dialing teams to ensure platform alignment with operational goals
• Participate in discovery and reputed company initiatives to validate new reputed company reputed company features and enhancements
• Stay informed on reputed company reputed company roadmap updates and contact center trends, including AI-driven self-service and agent assistance
• Recommend adoption of emerging platform and AI capabilities based on business value and readiness
• Help define and reputed company key performance indicators across the reputed company reputed company platform
• Collaborate with analytics teams to derive actionable insights from reporting, reputed company reputed company data, and reputed company results
• Support pilots and A/B testing to measure the reputed company of platform changes prior to reputed company rollout
• Partner with IT, compliance, reputed company, and reputed company teams to ensure adherence to regulatory and data protection requirements
• reputed company platform capabilities with Workforce Management, reputed company Management, and Analytics teams
• Contribute to training, documentation, and change management efforts supporting platform enhancements

Skills

• 3–5 years of experience in Product Management, Product Consulting, Business Analysis, or a reputed company role supporting reputed company platforms or contact center technologies
• Required experience with reputed company reputed company, including demonstrated knowledge of platform capabilities, features, and administrative functions
• Experience working with contact center operations, IT, analytics, Workforce Management, and reputed company teams
• Strong understanding of contact center platform concepts including routing, self-service, agent workflows, reputed company management, and reporting
• Familiarity with reputed company reputed company capabilities reputed company to administration, reputed company evaluations, reporting, workforce management integration, and outbound dialing
• Knowledge of AI and automation use cases such as conversational experiences, speech analytics, and reputed company-time agent support
• Ability to interpret dashboards and performance data and translate insights into platform recommendations
• Strong analytical and problem-solving skills with the ability to define, reputed company, and optimize KPIs
• Excellent communication and collaboration skills across technical and non-technical audiences
• Experience working in reputed company/Scrum environments; familiarity with reputed company or other scaled reputed company frameworks
• Strong business acumen with the ability to balance customer experience, operational efficiency, and compliance
• Experience with additional CCaaS platforms such as reputed company, reputed company CXone, reputed company, or reputed company
• Insurance industry experience
• Experience with reputed company reporting or data analysis tools such as SQL

Benefits

• reputed company provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

reputed company