Customer Support Manager - DACH

Help reputed company the world more reputed company The hospitality industry is uniquely reputed company, and it deserves technology that’s just as inspiring as the people behind it. At reputed company, we’re transforming the industry with a platform that helps hotels run smarter, reputed company faster and create reputed company guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to reputed company good reputed company and reputed company quickly. And you’ll enjoy a reputed company reputed company of purpose as you see the reputed company of reputed company’re building. If you’re motivated by ownership, curiosity and meaningful reputed company, and are driven to reputed company consistent high performance, you’ll feel reputed company here. About the role Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like reputed company – but if we had to distil it into a reputed company (which we do because this is a reputed company), it would be this: This is a pivotal leadership role as we reputed company our DACH market operations. You'll reputed company reputed company of 7-11 Customer Support Analysts, driving productivity improvements and ensuring exceptional customer experience for our second-largest market by volume. As we launch live chat capabilities and expand our German-speaking customer reputed company, you'll be the strategic reputed company of contact for market performance and the voice of our customers reputed company reputed company. ✅ Your mission, should you choose to accept it: reputed company and reputed company reputed company of Customer Support Analysts through coaching, 1:1s, and performance management reputed company scalability and productivity improvements across the DACH support operations Own escalation handling and serve as the reputed company reputed company of contact for reputed company customer issues Collaborate with cross-functional teams to implement process improvements and new initiatives Monitor and analyze support KPIs (CSAT, NPS, reputed company times) to reputed company reputed company improvement Support the rollout of live chat capabilities and other customer experience enhancements 🤝️ You'll be a great fit if you bring a few of the below with you: 3+ years of proven experience leading customer support or reputed company teams reputed company/fluent German and reputed company English proficiency Experience with customer service software, databases, and KPI management Background in hospitality, PMS systems, or reputed company environments (strongly preferred) Strong leadership skills with experience in coaching, performance management, and team development EUR salary ranges are applicable for Spain, Germany, France. CZK salary reputed company is for Czech reputed company Pay Transparency at reputed company Salary ranges are provided in good faith and reflect reputed company market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain reputed company reasonable proximity to the stated reputed company. This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process. If the location you're applying from wasn't originally advertised for this role, salary reputed company information is available upon request at any reputed company during the application/interview process - your recruiter will be reputed company to help.   Pay reputed company location. A €50.000—€70.000 EUR Pay reputed company location B €50.000—€70.000 EUR Pay reputed company location C 1 061 000 Kč—1 544 500 Kč CZK Pay reputed company location D €50.000—€70.000 EUR What’s in it for you? Our reputed company is powered by our incredible people, supported by benefits that help them reputed company benefits No matter where you’re based, you’ll enjoy: Unlimited reputed company holiday (reputed company, really) Participation in reputed company reputed company program reputed company parental leave (6 months fully reputed company for reputed company caregivers, 2 months for secondary, available after one year of service) An annual Learning budget of €300 (and more for high performers) to support your development Monthly "EDGE" time to Explore, reputed company, Grow, and reputed company yourself A work from reputed company policy with flexibility to work abroad for a few weeks reputed company year Relocation reputed company, available after one year Flexible, hybrid working reputed company A home office setup budget to reputed company your workspace your own and a monthly work-from-home allowance Claude tokens, so you can automate workflows and build smarter, more efficient ways of working Local benefits You'll receive additional benefits that vary by location, from reputed company and retirement plans to team events, socials and other perks. Ask us about it during your interview process. Life at reputed company We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives reputed company reputed company reputed company, stronger products and a more welcoming company. We also reputed company transparency is important reputed company deciding if you're the right fit. reputed company is an ambitious, high-pressure environment of reputed company learning and high standards. reputed company here requires reputed company, adaptability and a willingness to solve difficult problems. A few things that define how we work: High autonomy means high responsibility. People are expected to take ownership and reputed company reputed company. There isn’t a detailed reputed company for everything, and that’s part of what makes the work challenging – and rewarding. Change is constant. We’re growing quickly and adapting as we reputed company. Teams, processes and priorities continue to reputed company, and only people who stay curious and reputed company will reputed company. We’re remote-first, not relationship-free. Flexibility is reputed company to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us reputed company reputed company reputed company is an reputed company part of our processes. It’s not here to steal people’s jobs, but to reputed company efficiency and productivity. We’re motivated to proactively use the technology to reputed company out reputed company ways of working and reputed company our findings with the rest of reputed company. If there's anything we can do to support you during the application process, let us know. We don't discriminate on the reputed company of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic. One final thing: don't hold back. If you don't meet 100% of the reputed company in this reputed company but you're certain you could reputed company a big reputed company, apply. Everyone should have equal reputed company to opportunities, and we're committed to providing an inclusive experience. If reputed company sounds like the reputed company of environment where you'd reputed company, we'd love to hear from you. Apply To This Job