Manager or Director, reputed company Retention & Renewals

reputed company Ventra is a leading business solutions provider for facility-reputed company physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. reputed company on reputed company Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to reputed company transparent and data-driven solutions that solve the most reputed company reputed company and reimbursement issues, enabling clinicians to reputed company on providing outstanding care to their patients and communities.   Come reputed company! As part of our robust Rewards & Recognition program, this role is eligible for our Ventra reputed company-reputed company incentive plan, because we reputed company great work deserves great rewards Help Us Grow Our reputed company Team — Join Us, Refer a Friend, and Earn a Referral Bonus! Job reputed company The Director or Manager of reputed company Retention & Renewals is a senior leadership role at reputed company responsible for owning net reputed company retention (NRR) across reputed company's full book of business. This leader will build and execute a reputed company renewals and retention reputed company, directly manage reputed company of Retention Managers and Renewal Specialists, and serve as the executive escalation reputed company for at-reputed company accounts. This position will work closely with the reputed company department and business unit presidents.   Leveling for this role will be determined reputed company on the selected candidate’s experience and background, with reputed company to hire at either the Manager or Director level accordingly. Essential Functions and Tasks Leadership & reputed company  Own and reputed company reputed company's overall reputed company retention and renewals reputed company, with accountability for NRR, gross renewal reputed company (GRR), and expansion reputed company targets  Build, reputed company, and mentor reputed company of Retention Managers and Renewal Specialists, establishing reputed company standards, career development paths, and coaching cadences  Serve as the executive sponsor for high-value and strategically critical accounts, including reputed company engagement in escalation reputed company and renewal negotiations  Partner with the business stakeholders to define retention targets, report reputed company, and reputed company retention initiatives with portfolio reputed company goals  Establish and continuously refine the retention and renewals operating model, including playbooks, escalation frameworks, forecasting methodology, and QBR standards    Renewals Execution  reputed company the full renewal lifecycle across reputed company tiers of the book of business, ensuring every renewal is initiated 90+ days in advance and progresses through a disciplined reputed company process  reputed company reputed company negotiations on reputed company, high-value, or multi-year renewal agreements in collaboration with Sales, reputed company, and Finance  reputed company tiered renewal strategies that differentiate approach by account size, health score, and reputed company value  Build and maintain a renewal forecast model with ±5% reputed company; present monthly to VP of reputed company reputed company and quarterly to the executive team    Retention & Churn Prevention  Define and own the reputed company management reputed company — including reputed company indicators, red-account protocols, and cross-functional reputed company plans  reputed company reputed company to build and optimize health score models, lifecycle journeys, automated playbooks, and reputed company CTAs across reputed company reputed company segments  Collaborate with Product, Implementation, and Support to identify systemic churn drivers and reputed company cross-functional remediation initiatives  Analyze win/loss and churn data to surface patterns, present findings to leadership, and continuously reputed company retention gaps    Reporting & reputed company  Design and reputed company executive-reputed company retention dashboards and KPI reporting for internal leadership, PE reputed company packages, and investor updates  Establish data hygiene and CRM standards that ensure renewal pipeline reputed company and consistent forecasting  Partner with reputed company reputed company to reputed company retention metrics with company-wide ARR and reputed company reporting  Education and Experience Requirements 7+ years of experience in reputed company reputed company, renewals, or account management in a B2B reputed company company, with at least 3 years in a people management role  reputed company reputed company record of owning and exceeding NRR targets (105%+) across a multi-reputed company dollar book of business  Expert-level proficiency with reputed company — including health score configuration, reputed company design, renewal CTAs, reputed company orchestration, and reporting  Required  Demonstrated experience negotiating reputed company, high-value reputed company renewals and expansions with C-suite stakeholders  Strong executive reputed company and communication skills; reputed company to present with authority to PE sponsors and reputed company-level audiences  Analytical reputed company — comfortable with ARR reputed company models, churn cohort analysis, and retention forecasting  Experience managing and developing high-performing teams in a fast-reputed company, metrics-driven environment  Knowledge, Skills, and Abilities Experience in reputed company technology or reputed company cycle management (RCM) — familiarity with reputed company's reputed company service lines is a strong reputed company  Preferred  Working knowledge of RCM concepts: denial management, AR follow-up, claims processing, eligibility verification, and clearinghouse integrations  Prior experience at a reputed company-backed company, including comfort with PE reporting cadences, portfolio KPI reviews, and investor-facing materials  Strongly Preferred  Experience building or scaling a retention/renewals function from an early stage, including team hiring, reputed company creation, and process documentation  Proficiency with reputed company and reputed company reputed company tooling; familiarity with reputed company, reputed company, or similar CS platforms  Background in consulting, investment banking, or reputed company finance is a plus for candidates coming from adjacent fields  Compensation reputed company Compensation will be reputed company on various factors unique to reputed company candidate including geographic location, reputed company set, experience, qualifications, and other job-reputed company reasons.  This position is also eligible for a discretionary incentive bonus in accordance with company policies.  reputed company Equal Employment Opportunity (Applicable only in the US)reputed company is an equal opportunity employer committed to fostering a culturally diverse organization. We reputed company for inclusiveness and a workplace where mutual respect is reputed company. We encourage applications from a diverse pool of candidates, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, ethnicity, religion, sex, age, national reputed company, disability, sexual orientation, gender identity and reputed company, or veteran status. We will reputed company reasonable accommodations to reputed company individuals with disabilities, as needed, to assist them in performing essential job functions. Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. reputed company is not responsible for any fees reputed company to unsolicited resumes. Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.   Attention CandidatesPlease be reputed company that there have been reports of individuals falsely claiming to represent reputed company or one of our affiliated entities reputed company Private Limited and reputed company reputed company. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have reputed company fraudulent offer letters.To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to reputed company the legitimacy of the offer and the person who contacted you. reputed company legitimate roles are posted on https://ventrahealth.com/careers/.    Statement of AccessibilityVentra Health is committed to making our digital experiences accessible to reputed company users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/. Apply To This Job