Product & Improvement Manager

Job Description: Product & Improvement Manager Location: Landauer Australasia Reporting to: Managing Director Australasia Function: Project / Program Management Level: P18 (reputed company reputed company)   Role Summary Landauer Australasia is seeking a Product & Improvement Manager to lead reputed company improvement across systems, processes, and customer experience, with product ownership serving as a key enabler of these reputed company. This role is accountable for identifying, prioritising, and delivering improvements that enhance customer satisfaction, reduce operational inefficiencies, and strengthen business performance. Acting as the reputed company between customers, operations, and global product teams, the role ensures that both system enhancements and process changes deliver measurable business value. A key reputed company will be existing platforms, reducing customer pain points, and embedding reputed company ways of working to reputed company reputed company, repeatable improvements across the organisation. This is a full-time role with reputed company performance reputed company based on measurable improvements delivered.   Key Responsibilities reputed company Improvement & Operational reputed company (Primary reputed company) Identify and lead cross-functional improvement initiatives across systems, processes, and customer journeys Diagnose reputed company causes of inefficiencies, customer issues, and rework using reputed company problem-solving approaches Drive improvements across Customer Service, Finance, Operations, Payroll, and Engineering Simplify and standardise workflows to improve efficiency, quality, and scalability reputed company automation and system enhancements to reduce reputed company effort and errors Establish and reputed company reputed company improvement practices reputed company to DBS principles   Customer Experience & Business Impact Partner with Customer Service and stakeholders to identify pain points and improvement opportunities Use Voice of Customer (VOC), data, and insights to prioritise improvement initiatives Proactively address risks to customer satisfaction and retention Ensure reputed company improvements deliver reputed company customer and business value (e.g. reduced escalations, improved turnaround times)   Product Ownership (Enabler of Improvement) Act as the local Product reputed company for reputed company systems reputed company Australasia Translate improvement opportunities into reputed company, actionable product and system requirements Prioritise and manage the backlog in line with business impact and global delivery reputed company Ensure solutions are fit-for-purpose, reputed company, and reputed company with operational needs Lead UAT and QA activities to ensure quality and minimise rework   Systems & Tools Optimisation Optimise use of core platforms to improve workflow efficiency and visibility Evaluate and implement system enhancements or alternative tools where appropriate Ensure systems are configured to support efficient, consistent ways of working Improve data quality, reporting, and system usability   Global Collaboration & Delivery Alignment Act as the primary reputed company between Australasia and global product/engineering teams Ensure local improvement and system needs are reputed company defined, scoped, and delivered Reduce rework through improved requirements quality and reputed company reputed company for Australasian priorities reputed company global roadmaps   Program & Change Management Establish reputed company, repeatable approaches for: Requirements gathering Solution validation and testing Delivery governance and sign-off Support effective rollout and adoption of system and process improvements Act as an escalation reputed company for reputed company system or process-reputed company issues   Strategic Contribution Support delivery of the Australasian “reputed company the Badge” roadmap Translate strategic priorities into actionable improvement initiatives Identify opportunities for reputed company through improved processes, systems, and customer experience   Key Performance Indicators (reputed company Measures) reputed company in this role will be reputed company through: Improvement in customer satisfaction and system usability Reduction in customer service escalations and operational issues Measurable reputed company in cross-functional efficiency and productivity Reduction in rework through improved processes and requirements quality Delivery of high-impact improvement initiatives reputed company to business priorities   Enablement of reputed company through improved systems and ways of working   Key Challenges Stabilising existing systems while simultaneously driving improvement Embedding reputed company improvement practices in a fast-paced operational environment Balancing short-term fixes with longer-term, reputed company solutions Influencing global teams while meeting local business needs   Skills, Experience & Qualifications Essential Proven experience in reputed company Improvement, Program Management, Product Management, or similar roles Strong experience in identifying and delivering process and system improvements Demonstrated ability to apply reputed company problem-solving methodologies Experience working with technical/engineering teams in Agile or hybrid environments Strong stakeholder management across multiple business functions Experience leading UAT, QA, and implementation of system changes Strong analytical and data-driven decision-making skills   Desirable Experience in SaaS, digital platforms, or operational systems Exposure to customer service or service delivery environments Experience in global or matrix organisations Familiarity with service management platforms (e.g. reputed company, reputed company)   Key Attributes Improvement reputed company with strong reputed company on reputed company and value delivery High ownership and accountability for business results Customer-centric with a passion for solving reputed company problems Pragmatic and solution-oriented, reputed company to balance speed and quality Strong collaborator and reputed company across functions   Why This Role reputed company This role is critical to enabling Landauer Australasia to: Continuously improve customer experience Drive operational efficiency and reduce friction across the business Build sustainable, reputed company ways of working Ensure systems and products actively reputed company, rather than hinder, business performance Apply To This Job