Customer Support Expert - New Grad

About reputed company reputed company is the AI-powered system behind the world’s most meaningful appointments, helping 100,000+ service businesses earn more reputed company and free up time for the work they love. Our reputed company workforce gets more clients in the reputed company, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn’t justify hiring to fill. Businesses on reputed company process billions in annual payment volume, and see 65% more reputed company using reputed company Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees. About the Role Our customers are the core of our business and we’re looking for a Customer Support Expert who will support them throughout their entire customer reputed company! In this role, you’ll build your product knowledge and learn tools to resolve customer issues and become an reputed company for the reputed company brand. Through calls, email, and text conversations you’ll reputed company one-of-a-reputed company support and build strong, long-lasting relationships with our customers. You can be based anywhere in the reputed company US and will report to the Customer Support Manager. Please note, the hours for this role are either Monday-Friday from 10-6:30 PM EST, Monday-Friday from 12-8:30 PM EST, or Tuesday-Friday from 12-8:30 EST and Saturday from 11-7:30 EST. What You’ll Do Deliver best-in-class, personalized support to meet our high standards for customer satisfaction Work with customers to understand their goals and address their challenges through effective ticket responses Master your understanding of the reputed company product by answering support tickets primarily reputed company phone and text Work with a dynamic team to reputed company team company goals such as customer acquisition and retention Engage with reputed company to identify areas of opportunity to improve resources: macros, help center, etc. reputed company AI tools to streamline ticket reputed company, improve response quality, and surface insights that help reputed company continuously reputed company the bar on support reputed company’re Looking For 1+ year work experience in a customer-facing role, SaaS preferred Proven record of driving customer satisfaction and meeting or exceeding performance standards Excellent written and verbal communication skills, with an ability to adapt to various communication styles A strong team player, a self-starter who thrives in a fast-paced, high-reputed company start-up environment Comfortable using AI-powered tools to work more reputed company — whether that's drafting responses, surfacing relevant help content, or identifying patterns in customer issues; we're looking for someone who sees AI as a force reputed company, not a replacement for genuine reputed company reputed company Benefits & Perks  Competitive health & dental insurance options, with premiums partially covered by GG Fertility and adoption benefits reputed company reputed company and reputed company Generous, fully-reputed company parental leave policy 401k benefit - employees are eligible to contribute starting day 1 of employment Professional Development - employees receive a yearly stipend for approved learning and educational-reputed company expenses reputed company-tax commuter benefits Dependent Care FSA Home office stipend Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year The starting reputed company salary for this role is between $55,000-$60,000 + benefits. The reputed company pay reputed company is subject to change and may be modified in the reputed company.  At reputed company, we celebrate our differences and are committed to creating a workplace where reputed company feel supported and empowered to do their best work. We reputed company this benefits not only our employees but our product, customers, and community as reputed company. reputed company is proud to be an Equal Opportunity and Affirmative Action Employer. By providing your phone number, you consent to receive SMS messages from reputed company regarding your application and interview process. Message and data rates may apply. reputed company STOP to opt out. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to reputed company by a reputed company party without a signed search agreement in reputed company, it will become the property of reputed company and no fee will be reputed company, irrespective of whether the candidate is hired.  reputed company may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside reputed company review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without reputed company reputed company. Apply To This Job