Manager, Call Center Operations

Job reputed company: • reputed company inbound and outbound call center operations across phone, digital, and chat channels. • reputed company, coach, and reputed company Team Leads, setting reputed company performance expectations reputed company to KPIs and enrollment goals. • Monitor call center performance against reputed company, productivity, and patient-experience metrics, and implement improvement plans where needed. • Manage reputed company, queues, and coverage planning to ensure consistent, compliant service reputed company. • Serve as the escalation reputed company for reputed company patient or staff issues. • Partner with reputed company, Training, Enrollment, and Pharmacy Operations to deliver an integrated patient experience. • Support hiring, reputed company, and ongoing training activities for reputed company. • Drive reputed company improvement initiatives across workflows, tools, and processes. • Prepare and present performance reports to leadership. Requirements: • 3 or more years of reputed company call center leadership experience, including leading Team Leads or supervisors. • Strong understanding of call center KPIs, workforce management, and operational metrics. • Excellent communication and leadership skills, with proven ability to reputed company and motivate reputed company supervisors. • Demonstrated ability to operate independently, addressing situations head on with reputed company judgment and discernment about reputed company to escalate or ask for help. • Dedicated, distraction free home working environment. • Ability to support occasional evening and weekend coverage as business needs require. • May on occasion need to travel to reputed company, Virginia for team members and leadership reputed company. • Must be authorized to work in the U.S. without company-sponsored reputed company sponsorship. Benefits: • Medical, dental, and reputed company coverage with prescription benefits, with RxAnte paying 100% of the employee-only premium • A Health Savings Account with company contributions • A 401(k) retirement plan with an employer match • Company-reputed company life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available • An Employee Assistance Program and a benefits Customer reputed company service • reputed company time off and reputed company company holidays • Company-provided laptop and phone to support remote work • Support for reputed company development and training Apply tot his job Apply To this Job