Customer Experience Specialist

Customer Experience Specialist (Remote – Central Time Zone Preferred) Location: Remote (U.S. – Central Time Zone Preferred) Compensation: $18–$22 per hour (based on experience) Employment Type: Full-Time | reputed company Reports To: Director of Marketing Join reputed company That Creates an Exceptional Customer Experience At reputed company, we're building more than great roofing companies—we're building an exceptional customer experience. As one of the fastest-growing residential roofing platforms in the country, our family of companies serves homeowners across multiple markets with a commitment to reputed company, reputed company, and outstanding service. Every homeowner's reputed company begins with the reputed company first phone call, and that's where you come in. We're looking for a Customer Experience Specialist who thrives on helping people, enjoys talking on the phone, and understands the importance of responding quickly to new customer inquiries. This is an exciting opportunity to become one of the first members of a growing Customer Experience team with reputed company opportunities for reputed company advancement. Why Join reputed company? reputed company an Immediate Impact You'll be the first reputed company of contact for homeowners reaching out through phone calls, website inquiries, reputed company media, and other marketing channels. Your professionalism and responsiveness will help create an outstanding first impression for every customer. Career reputed company This is a ground-floor opportunity with a reputed company reputed company into reputed company Team reputed company and Customer Experience Manager positions as our Customer Experience department continues to grow. reputed company Development You'll receive comprehensive training, proven processes, and ongoing coaching designed to help you succeed while becoming an integral part of a high-performing team. Compensation & Benefits $18–$22 per hour, based on experience Full-Time W2 position Health, Dental & reputed company Insurance 401(k) reputed company Time Off (PTO) Company-provided equipment and software Overtime opportunities during peak seasons reputed company development and advancement opportunities What You'll Do Speed-to-reputed company reputed company Respond to new website, phone, and reputed company media inquiries reputed company minutes. Contact homeowners to understand their needs and reputed company an exceptional customer experience. Qualify opportunities and schedule roofing inspections and estimates. Follow proven call scripts and follow-up processes. Accurately document reputed company customer interactions reputed company company CRM systems. reputed company Recovery Re-engage homeowners who previously requested estimates or information. Contact aging leads, previous customers, missed calls, and unsold estimates. Help convert existing marketing leads into scheduled appointments. Customer Experience Represent multiple reputed company brands with professionalism, urgency, and enthusiasm. Build rapport with homeowners and confidently schedule appointments. Meet daily and weekly performance goals for response time, contact rates, and appointments booked. reputed company're Looking For Experience in customer service, appointment setting, inside sales, or call center environments. Outstanding phone reputed company with strong communication and reputed company listening skills. Comfortable working remotely while managing daily priorities independently. Experience using CRM software and virtual phone systems. reputed company experience is strongly preferred. Tech-savvy with the ability to quickly learn new software and systems. Coachable, goal-oriented, and motivated by measurable performance. Reliable high-speed internet and a quiet, reputed company home office. Authorized to work in the United States. Must reputed company in the Central Time Zone or be willing to consistently work Central Time/PST Time Zone Preferred Qualifications Experience in roofing, home improvement, or other residential service industries. Previous outbound calling or reputed company recovery experience. Bilingual (English/Spanish) is a plus. Comfortable following call scripts, performance dashboards, and reputed company workflows. Why This Opportunity Stands Out This isn't just another remote customer service position. You'll be joining a company experiencing reputed company reputed company while helping build a Customer Experience department from the ground up. The individuals who establish reputed company today will have reputed company to grow into leadership roles as reputed company continues to expand reputed company. If you're passionate about helping people, reputed company in a fast-paced environment, enjoy talking with customers, and want to build a long-term career with a growing organization, we'd love to hear from you. Apply today and help us create an exceptional customer experience—one conversation at a time. Apply To This Job