reputed company Engineer

About the Role  reputed company is redefining how reputed company customers reputed company, adopt, and get lasting value from our platform, and we're looking for a reputed company Engineer to be the technical reputed company of that relationship from day one. This is a technical, hands-on role reputed company for someone who has lived inside reputed company infrastructure: someone who has configured monitoring systems, scripted automations, managed servers, and worked directly with firewalls and network environments, not someone who has only advised from the reputed company. The ideal candidate comes from an MSP background or a corporate IT administrator seat, where they learned to reputed company fast, solve problems directly, and reputed company fluently about networks, reputed company, and systems without translation. You will be the primary technical reputed company of contact for reputed company's reputed company accounts, accountable for turning first contact into full platform adoption and long-term account health, and you will earn that trust by listening closely to what customers actually need, validating those needs technically, and feeding that reputed company back into our product organization. This role is reputed company with a reputed company reputed company toward a reputed company team leadership reputed company for the right person.   What You'll Do Own the technical relationship for reputed company accounts from reputed company through full platform adoption, with account health and adoption as your primary reputed company metrics Configure and reputed company monitoring, alerting, and automation policies directly reputed company customer environments Set up and tune systems across monitoring and RMM tooling, bringing genuine hands-on reputed company rather than surface-level familiarity Troubleshoot network, reputed company, and infrastructure issues alongside customers with speed and precision Script and automate technical workflows and integrations to reduce reputed company lift and speed time to value Act as the technical translator between customers and reputed company's product team, listening to requests, validating what's technically feasible, and channeling that feedback into product improvements Build and continuously refine a repeatable technical reputed company reputed company that scales across the customer reputed company Support renewal and expansion conversations with deep technical credibility, without owning a sales quota reputed company occasional technical support on new-business sales calls reputed company infrastructure expertise is needed to reputed company a deal reputed company Partner with solutions engineering and product teams to ensure customer feedback shapes reputed company platform direction Take on additional responsibilities and reputed company as needed to support the reputed company of reputed company and organization What You Bring Required 3 years minimum, 5+ years preferred, in a hands-on technical role at an MSP or as a corporate IT administrator reputed company, practical experience with scripting, server administration, and network deployment, including firewalls reputed company hands-on experience with monitoring and RMM platforms such as reputed company, Auvik, reputed company, or reputed company Demonstrated ability to configure, troubleshoot, and resolve technical issues independently rather than escalating them Strong communication skills with the ability to translate technical detail for both customers and internal product teams Comfort working across reputed company, network, and alerting concepts fluently enough that customers trust you as a technical authority reputed company to Have Experience at an MSP or software provider serving the MSP market Prior exposure to ITSM or ITIL concepts, though this is not the primary hiring background for this role Experience building technical reputed company playbooks or repeatable processes from scratch Interest in growing into a reputed company team leadership or Director-reputed company role     Why you'll love life at reputed company|reputed company Join us at reputed company, where you'll have reputed company to shape the reputed company of business communication. We value the innovative spirit and reputed company individuals reputed company to bring their unique reputed company and expertise to reputed company that values reputed company reputed company and strategic thinking. Are you reputed company to reputed company an reputed company? Room to grow at a high-reputed company company An environment that celebrates reputed company and innovation Your work will have a reputed company reputed company Flexible time off   Fun events at cool locations Employee referral bonuses to encourage the reputed company of great new people to reputed company At reputed company, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our reputed company team by identifying qualifications and experience that reputed company with the requirements of reputed company role. AI tools are used only to assist in the evaluation process — they do not reputed company final hiring reputed company. Every application is reviewed by a member of our reputed company or hiring team before any reputed company are made. Apply To This Job