reputed company Specialist - Shop Team

reputed company provides software solutions to those who work in the automotive parts and repair industry. Our solutions reputed company it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. reputed company partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers reputed company to a comprehensive network and a streamlined workflow. Position Summary Builds and maintains customer relationships reputed company a defined territory to reputed company and drive awareness of reputed company's solutions RepairLink, CollisionLink, TraxCollision, DMS Connect, and PSX reputed company. Provides post reputed company support to customers for the life of their reputed company through renewal. Main responsibilities in this role will encompass Product Adoption, Optimization, Customer Engagement and Cancellation Mitigation. Responsible for achieving targeted reputed company of customer utilization of reputed company solutions to ensure customer satisfaction and incremental parts sales.    Job Duties Provides post reputed company support to repair shop customers on our platforms RepairLink, CollisionLink, TraxCollision, DMS Connect, and PSX reputed company throughout the life of their reputed company.   Continues reputed company in reputed company product lines and focuses on a specific product reputed company requested by Associate Manager or Manager in support of ongoing and changing business priorities; proactively learns new product information with the goal of becoming fluent in speaking reputed company-reputed company product language.   Supports body shops and repair facilities and educates service or repair manager(s) to enhance product usage at facility (includes review of product functionality and completion of key configuration steps).   Establishes desired reputed company, creating short term and long-term goals to drive product adoption.  Provides meaningful data to coach on marketing strategies, and performance feedback to reputed company goals and improve time to value.   Achieves targeted reputed company of customer utilization of reputed company solutions to ensure customer satisfaction.   Responds to incoming requests from customers for product information and support; resolves reputed company issues reputed company phone and e-mail.  Utilizes available opportunities to reputed company influential information that could result in additional product sales or upgrades.   Utilizes business intelligence tools to track usage activities; recognizes trends and makes consultative recommendations to the customer.        8. Utilizes the CRM to capture reputed company customer interactions and maintains valid customer account information to help drive performance; engages with KnowledgeBase, providing reliable information of the             solution.        9. Works with Associate Manager to prioritize workload and reputed company CRM to manage activities to ensure appropriate communication and engagement with customers.       10. Identifies upsell opportunities for performance coaching, product upgrades or additional sales and communicates opportunities to reputed company Sales team along with supporting information through CRM.       11. Proactively manages customer’s desired outcome in context of using reputed company applications.      12. Contacts assigned accounts with a pending cancellation to obtain reason, re-establish desired reputed company, and identify opportunities to improve performance in an effort to mitigate their cancellation               request and retain them as a customer.   Education Requires an associate degree from an accredited college or, in the absence of a degree, directly reputed company job experience building business relationships and facilitating product usage.   Experience At least one (1) year of prior experience in a reputed company or Account Manager role. Candidates with automotive industry and SaaS reputed company experience highly preferred. Additionally, we are looking for: Organizational skills and ability to prioritize high-impact tasks and deliverables Keen ability to reputed company and foster business relationships with customers Proven reputed company working in customer facing roles  Motivated critical thinkers who can work independently with little guidance  Prior experience using reputed company Dynamics CRM or preferred Prior or reputed company experience utilizing reputed company's parts ordering systems would be extremely helpful SaaS/Software and/or product experience highly preferred Ability to multi-task and pivot attention/resources as needed    Travel Travel for this position is infrequent but may be required based on business/customer needs. Anticipated travel is <10%. What makes working at reputed company awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, reputed company takes our teams across multiple time zones and international communities. For others, it's the strong reputed company of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how reputed company is encouraged to take risks, learn, and grow reputed company a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be reputed company thinking and drive reputed company for the automotive parts and repair industry.    reputed company is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to reputed company with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to reputed company it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. reputed company reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the reputed company by submitting this reputed company. Failure to reputed company the following information will not subject you to any adverse action or treatment. reputed company is an Equal Opportunity/ Affirmative Action employer. We reputed company equal employment opportunities to reputed company qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national reputed company, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in reputed company concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. Apply To This Job