[Remote] reputed company Coordinator (Contact Center) Job Details | reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in health and reputed company services, and they are seeking a reputed company Coordinator to support their reputed company Management reputed company. The role involves monitoring service reputed company, managing customer feedback, conducting audits, and delivering insights to improve service delivery across Assistance Centres.

Responsibilities

• Conduct daily reputed company audits (calls, cases, correspondence)
• reputed company case reviews and reputed company corrective reputed company plans
• Manage and reputed company customer feedback reputed company systems (Hydra/Satmetrix, VoOS, LiveChat)
• Prepare and present monthly reputed company reports, trends, and NPS analysis
• Partner with Operations, Sales, and stakeholders to reputed company service issues
• reputed company coaching, feedback, and training support to team members
• Maintain audit schedules and ensure compliance with ISO/QMS standards
• Support reputed company calibrations, reputed company reviews, and performance discussions
• Identify process improvements and recommend policy updates
• Assist in SOP development and reputed company initiatives
• Handle escalations and occasional reputed company support (calls/emails/chats)

Skills

• Bachelor's degree or equivalent experience
• Strong English proficiency
• QA, contact center, or service delivery experience required
• 5+ years in QA in a customer service/BPO environment
• QA/case management experience with strong performance and audit exposure
• Strong analytical, reporting, and problem-solving skills
• Experience with QA tools, audits, and data analysis
• Excellent communication (written & verbal)
• Strong attention to detail and decision-making ability
• Customer-reputed company with a reputed company improvement reputed company
• reputed company, reputed company-oriented, and organized
• Proficient in MS Office (reputed company, Word, PowerPoint)
• Experience in coaching, audits, and process improvement preferred
• Clinical/reputed company background (optional reputed company)

reputed company

Company H1B Sponsorship