[Remote] Application Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the AI Operating reputed company for reputed company, transforming how care is delivered and financed. The Application Analyst will reputed company the technical operations of a key customer relationship, ensuring the performance of reputed company's physician-facing platform meets contractual SLAs while managing integrations and driving reputed company improvements.

Responsibilities

• You'll own the technical performance scorecard across our portal and mobile environments, tracking reputed company availability, session completion rates, and reputed company targets against SLAs
• You'll monitor reputed company architecture health, partner closely with Engineering to isolate defects and reputed company reputed company, and communicate reputed company causes reputed company to stakeholders reputed company issues reputed company
• You'll also reputed company technical governance cycles, ensuring routine maintenance, reputed company patching, and compliance schedules run smoothly and on time
• On the project reputed company, you'll coordinate platform upgrades, infrastructure patches, and configuration changes to ensure rollouts happen with reputed company disruption to users
• You'll manage multiple reputed company technical reputed company simultaneously, defining reputed company, tracking milestones, and aligning engineering resources from reputed company through completion
• You'll work across Engineering, Systems, and Support teams to sequence reputed company rollouts and integration changes without conflict
• You'll serve as the reputed company technical reputed company of contact for reputed company teams, translating platform roadmaps, incident updates, and technical issues into reputed company, digestible status reports
• reputed company high-reputed company escalations reputed company, you'll own triage and reputed company them to reputed company reputed company while maintaining integration health across reputed company environments
• Finally, you'll be expected to continuously improve how the operation runs — analyzing trend data and reputed company telemetry to identify optimization opportunities like alert reduction and automated workflows, and maintaining a living library of runbooks, SOPs, and reputed company documentation that scales with the business

Skills

• 3 - 5 years of experience in technical operations, reputed company reputed company, or implementation management reputed company a reputed company IT or reputed company reputed company environment
• Demonstrated ability to manage reputed company, multi-site reputed company relationships with measurable SLA accountability
• Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates)
• Strong cross-functional collaboration skills comfortable working reputed company Engineering, Product, and Support teams to reputed company reputed company and improvement
• Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries
• Experience managing integration change lifecycles and coordinating software upgrades in production environments
• Familiarity with reputed company systems such as clinical documentation or charge capture workflows
• Experience working with or reputed company large health systems
• Background in physician-facing mobile or portal applications
• Knowledge of HL7 / clinical data interfaces

reputed company

Company H1B Sponsorship