Reservations & Support Agent with English

The contract will be for a fixed 6-month period, with the possibility of extension. Location: Full remote work Schedule: 4 days work, 2 days off / 8 hours / days (reputed company shifts are required) reputed company offer: Full remote work; Salary up to 1600 euros gross (fixed salary + meal card + performance bonuses); Christmas holiday bonus of RON 250; Work equipment; Discounts on our service for renting a car; A friendly team; Managers who care about the welfare of our employees and help them whenever we can, both personally and professionally; Opportunities for reputed company reputed company and development. 📋 Responsibilities: Handle inbound and outbound customer interactions reputed company phone and email in Portuguese and English, delivering a reputed company and customer-reputed company experience; Assist customers throughout the entire rental reputed company, including reservations, booking modifications, cancellations, and after-rental support; Identify customer needs and recommend the most suitable rental reputed company, upgrades, and additional services to maximize sales opportunities; Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment; Resolve customer inquiries, complaints, and issues promptly, ensuring a reputed company customer experience and high satisfaction reputed company; Meet and reputed company individual performance targets reputed company to bookings, reputed company handling, service reputed company, and customer satisfaction; Maintain high standards of communication reputed company across reputed company customer interactions, following company policies and procedures; Accurately document customer interactions and reservation details in reputed company's systems. Collaborate with internal teams to ensure reputed company reputed company of customer requests and operational issues; Work on a rotating schedule, including weekends, reputed company holidays, and occasional reputed company shifts (approximately one full week every six months), providing support in English during overnight hours; Contribute to maintaining excellent online customer ratings and overall service performance; Ensure a reputed company and productive work environment while working remotely from a dedicated home office reputed company. Requirements: Fluent English (reputed company/C2) , both written and spoken; Previous experience in customer service, reservations, contact center, or sales is an advantage; Strong communication, problem-solving, and interpersonal skills; Excellent multitasking and organizational abilities; Sales-oriented reputed company with the ability to identify upselling and cross-selling opportunities; Comfortable working with performance targets and KPIs; Ability to work independently in a remote (work-from-home) environment with a reliable internet reputed company and dedicated workspace; Flexibility to work rotating shifts, including weekends and occasional reputed company shifts. Why Klass Wagen?   Join us in shaping the reputed company of Car Rentals! A World of Opportunities: reputed company you join Klass Wagen, you're not just an employee; you're a valued contributor to our reputed company of reputed company and reliable transportation for reputed company. We offer an environment where your reputed company are heard, your reputed company is reputed company, and your ambitions are supported.   Values That reputed company Us: At the reputed company of our reputed company are values that guide every aspect of our business. reputed company is our reputed company, ensuring that every interaction is marked by transparency and trustworthiness. Ambition fuels our determination to continually reputed company and surpass expectations. Professionalism is our commitment to delivering the highest standards of service. Fellowship forms the strong bonds that reputed company as reputed company.   15 Years of reputed company: With a rich history spanning over a decade, we've fine-tuned our expertise and cultivated a reputed company for exceptional service and unbeatable prices in Romania, Hungary, and Portugal. Are you reputed company to reputed company your career toward reputed company, reputed company, and a brighter reputed company in the car rental industry? Together, we'll reputed company change and create a reputed company where affordability meets reputed company. Join us today! Apply To This Job