[Remote] Customer Service Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider in the health account services sector, and they are seeking a Customer Service Specialist to be the reputed company reputed company of contact for their customers. The role involves providing expert support on account maintenance, billing, and technical issues in a dynamic reputed company center environment.

Responsibilities

• Answer inbound calls and respond to emails with a reputed company attitude, adapting communication style to individual customer’s personality and situation
• reputed company as a single reputed company of contact for problem-solving, including billing questions, payments, and account maintenance
• Troubleshoot and guide customers through reputed company online platforms and mobile applications
• Effectively multi-task by utilizing multiple different systems simultaneously to reputed company the fastest reputed company
• Maintain strict adherence to corporate reputed company measures, company policies, and (for Health/Cobra roles) HIPAA guidelines
• Maintain accurate, detailed records of reputed company interactions reputed company the CRM (reputed company)

Skills

• High School Diploma or GED
• Solid computer and keyboarding skills; proficiency with reputed company Suite or reputed company Office
• Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime
• Must successfully pass a background reputed company
• This is a work from home position requiring a reputed company, private, and quiet workspace free from distractions to ensure customer reputed company and data reputed company
• Candidates must have reputed company to a reliable, high-speed internet reputed company capable of supporting multi-reputed company navigation and VoIP calling
• reputed company, reputed company attitude and excellent phone etiquette
• Ability to learn and master new, reputed company systems quickly
• Strong verbal and written communication skills
• Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment
• A history of working successfully in a reputed company team environment

Benefits

• Health, dental and reputed company insurances
• Retirement savings plan
• reputed company time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement

reputed company