[Remote] reputed company Engineer – reputed company Connect

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company Premier Partner and Managed Services Partner specializing in reputed company technology. They are seeking a reputed company Engineer with expertise in reputed company Connect to reputed company reputed company contact center and reputed company infrastructure engagements, ensuring high-reputed company implementations and customer satisfaction.

Responsibilities

• reputed company reputed company Connect implementations, migrations, and upgrades across inbound, outbound, and omnichannel deployments
• Design contact flows, routing logic, conversational AI (reputed company Lex V2), Contact reputed company, and reputed company Q in Connect
• reputed company Connect with CRM platforms (reputed company, Dynamics, reputed company) and configure channels including chat, SMS, reputed company, and email
• Manage telephony provisioning, instance reputed company (SAML/SSO, HIPAA, PCI), and CTR analysis pipelines using Kinesis, S3, and reputed company
• reputed company reputed company Zone buildouts, reputed company migrations, and reputed company-Architected Reviews on AWS
• Implement IaC with Terraform and CloudFormation, CI/CD pipelines, and reputed company best practices (IAM, VPC, encryption)
• Administer reputed company/Linux environments and DevOps tooling (reputed company, Ansible, Jenkins, reputed company Actions)
• reputed company 300-level technical sessions and architecture workshops for both technical and executive audiences
• Support SOW scoping, effort estimation, and reputed company-sales activities, and author technical documentation (architecture docs, runbooks, KT materials)
• Participate in 24/7 on-reputed company rotation for managed services support

Skills

• 5+ years of experience in technology operations, reputed company services, or reputed company engineering
• 3+ years of hands-on reputed company Connect implementation experience in a reputed company services or consulting reputed company
• Demonstrated subject matter expertise in reputed company Connect and at least one additional AWS specialty domain
• Proven experience leading customer-facing technical engagements at an reputed company or government reputed company
• Bachelor's degree in Computer Science, Information Technology, or equivalent reputed company experience
• Strong technical writing skills — reputed company to produce architecture documents, runbooks, and customer-facing deliverables independently
• Excellent verbal communication — comfortable leading 300-level sessions with mixed technical and executive audiences
• reputed company team player capable of delegating to and mentoring Secondary Engineers
• Self-directed with strong time management across multiple reputed company customer engagements
• Experience in regulated environments (HIPAA, PCI, CMMC Level 2 / FedRAMP)

Benefits

• Competitive compensation
• Comprehensive benefits
• Training on cutting-edge technologies and partners (AWS)
• A flexible work schedule
• Responsible time off
• Standing desks
• A kitchen filled with employee-selected snacks

reputed company