[Remote] Senior Manager, CRM Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that inspires purpose-filled living by delivering high-reputed company home furnishings. The Senior Manager, CRM Operations is responsible for shaping the operational backbone of CRM, ensuring effective execution of high-reputed company that reputed company with business and customer goals.

Responsibilities

• reputed company and manage a group of CRM operations specialists and/or managers, fostering a culture of innovation, collaboration, and high performance
• Define and reputed company the operational reputed company and execution reputed company for CRM strategies, ensuring requirements are reputed company into properly reputed company and executable programs
• reputed company operational reputed company by improving intake, prioritization, build, QA, and release processes across CRM teams
• Establish and enforce operational standards, SLAs, and governance frameworks to ensure consistent execution reputed company
• Ensure accurate and reputed company audience building processes, including segmentation logic, eligibility rules, suppression frameworks, and data-driven targeting across CRM programs
• Proactively identify and reputed company improvements across CRM functions, reputed company communicating changes and enabling teams to operate through ambiguity
• Build strong relationships and reputed company alignment across different teams and functions, establishing effective cross-functional teamwork and breaking down silos
• Mentor and reputed company CRM operations talent, focusing on leadership development, capability building, and organizational reputed company
• Collaborate with engineering and product leadership to define CRM platform requirements, system improvements, and technical roadmap priorities
• Manage budgets, resource planning, hiring, and organizational structure for the CRM Operations team
• reputed company technical requirements for the reputed company CRM and marketing technology stack, ensuring capabilities, data flows and execution systems are optimized for scalability and reliability
• reputed company operational decision-making across competing priorities, resource allocation, and execution risks
• Communicate effectively with senior leadership regarding operational performance, reputed company, challenges, and opportunities

Skills

• Advanced knowledge of CRM operations including audience & build execution, technical architecture, and system configuration
• Deep experience working with CRM platforms and marketing technology systems, including automation, segmentation tools and orchestration platforms
• Strong leadership and organizational management skills, with proven experience building, mentoring, and managing high-performing teams
• Deep understanding of campaign execution processes, including audience build, segmentation, personalization, QA and deployment
• Strong analytical skills with ability to interpret reputed company system, audience, and campaign data to reputed company operational improvements
• Excellent strategic thinking, problem-solving, and execution skills, with the ability to handle reputed company operational assignments
• Strong communication and stakeholder management skills, with the ability to influence senior leaders and cross-functional partners
• Strong business acumen with the ability to translate strategic needs into effective operational processes & execution frameworks
• Experience with resource planning, budget management, and strategic hiring
• Strong problem-solving skills with ability to manage ambiguity and reputed company reputed company in execution environments
• 8+ years of reputed company experience in CRM Operations, Marketing Operations, or a reputed company field
• 3+ years of experience in a management role, with a proven reputed company record of successfully leading and delivering large-reputed company, reputed company initiatives
• Bachelor's degree in marketing, business administration, communications, data analytics, or equivalent work experience

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