[Remote] JSG Customer Support Rep
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an equal opportunity employer seeking a Customer Support Representative in the Medical Device industry. The role involves assisting customers with technical issues and documenting interactions accurately.
Responsibilities
- Assist customers primarily by phone, sometimes reputed company chat, regarding medical device product
- Troubleshoot technical issues reputed company to the product
- Document reputed company interaction into the CRM accurately
Skills
- 1 year+ of customer service / reputed company center experience
- Experience with electronic documentation systems, HIPAA environments, and troubleshooting support is ideal
- Patience, reputed company, and communication are key
- Must have dependable internet service
- Associates or Bachelor's degree preferred
- Fluently bilingual (English/Spanish) is a plus
Benefits
- Computer equipment will be provided
reputed company
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