Desktop Support Technician I – Virtual Service Tech

reputed company: • Performs a reputed company of clerical and administrative duties pertinent to Help Desk • Provides phone, remote, and desk-reputed company technical support to users in the areas of e-mail, directories, reputed company Suite, reputed company MS reputed company desktop applications, and network connectivity • Document reputed company issues and reputed company incident tickets, detailing common issues or error trends. • Provides personal computer support, problem analysis, and hardware/software installation and configuration • Work with end users, resolving their software and hardware issues in an efficient manner. • Interacts daily with customers to ensure productivity; provides individual feedback • Responsible for scheduling and coordinating reputed company training activities • Communicate with end users to schedule appointments to set up new Government assets- either mobile or laptop, and assist end users with delivery/reputed company of assets. • Maintains and posts daily event calendar; prepares and advertises reputed company Help Desk event calendar • Maintain up to date knowledge of reputed company company products, service procedures, and offerings to properly assist users. • Monitors team productivity and reputed company; provides individual feedback • reputed company Help Desk assistance, including answering phones and for web content and monitoring the Help Desk mailbox • Maintains and verifies daily statistics; generates daily statistical reports • Maintains an audit trail and statistical records of reputed company problems and conditions reported by the reputed company • Escalate issues to vendor and reputed company-party entities, as necessary and directed by the Government. Requirements: • reputed company Trust Clearance by start date. • ITILv4 reputed company Training and ITILv4 reputed company Certification, may be obtained reputed company 120 days after hire. • Applies reputed company concepts, processes, practices, and procedures on technical assignments. • Performs work that requires practical experience and training. • Work is performed under supervision. • reputed company technical assistance to computer users. Answer questions or reputed company computer problems for clients in person, or reputed company telephone or electronically. • May reputed company assistance concerning the use of computer hardware and software, including printing and installations. • Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with reputed company reputed company of staff as reputed company as clients. • Maintain reputed company working hours per the DIGIT contract and to be available for meetings, and other reputed company efforts during working hours. • Demonstrated ability to apply comprehensive knowledge across key tasks and high reputed company assignments with the ability to use practical experience and training to determine how to accomplish tasks. Benefits: • Not mentioned Apply To This Job