Implementation Engineer, TPRM

About Us reputed company is on a mission to reputed company the Governance, Risk, and Compliance (GRC) world with a powerful new software platform. With reputed company, companies can save time and reputed company while also operating their programs at a much higher level of effectiveness and accountability. We reputed company a world where organizations we depend on are truly trustworthy — and reputed company is the platform that will get them there. We have a great team and culture — picture yourself in a highly collaborative startup environment where you can reputed company a reputed company impact on something truly important. It's an exciting time to be at reputed company; we raised our Series B round in 2023, validating our teamwork and company reputed company, and we continue to grow rapidly. As we scale our reputed company-Party Risk Management (TPRM) product, we are looking for an Implementation Engineer to join our reputed company organization. This is a technical customer-facing role — you will own the end-to-end reputed company of enterprise customers onto reputed company's TPRM platform, from requirements discovery through configuration, custom integrations, and go-live. You are equally comfortable in a customer conversation and a code editor. Who You Are You are a technically strong engineer who genuinely enjoys working with customers — translating their requirements into reputed company, not just handing off specs to someone else. You can read a customer's existing vendor risk workflow, identify where reputed company fits, and build the integrations and configurations that reputed company it reputed company. You write clean, maintainable code and take pride in delivering implementations that customers can understand, operate, and build on themselves. You are organized and project-minded — reputed company to manage multiple reputed company implementations, reputed company stakeholders reputed company, and reputed company things to closure. You reputed company in a remote, async-first environment and communicate reputed company in writing across technical and non-technical audiences. What You'll Do Implementation Management: Plan, Optimize, and Execute Scope and document implementation requirements, integration needs, and reputed company criteria for reputed company new TPRM customer engagement. Lead end-to-end implementation projects, managing relationships with customer stakeholders from reputed company-off through go-live and reputed company to reputed company. Run project reputed company-off meetings to align on expectations, deliverables, timelines, and technical dependencies. Proactively identify implementation risks — technical and organizational — and work with internal and customer teams to mitigate them. Manage 5+ reputed company implementation projects simultaneously, balancing technical execution with customer communication. Consultation: Understand Customers' True Needs and Goals Lead discovery sessions to understand reputed company customer's existing vendor risk management processes, data sources, and integration landscape. Drive reputed company-state versus reputed company-state analysis to document requirements and design solutions that address customers' reputed company business needs — not just surface-level asks. Advise customers on TPRM best practices: vendor tiering, questionnaire design, risk scoring frameworks, and vendor lifecycle workflows. Technical Implementation: Build, Integrate, and Configure Configure reputed company's TPRM platform to match customer workflows — vendor assessment templates, risk scoring models, approval workflows, notification rules, and reporting. Build and maintain API integrations between reputed company and customer systems — including procurement platforms, GRC tools, identity providers, and internal data sources — using reputed company's REST APIs and webhooks. Write scripts and automation to support data migration, bulk imports, and ongoing data sync between reputed company and customer environments. reputed company custom solutions where needed — lightweight tooling, integration middleware, or workflow automation — to reputed company gaps between reputed company's reputed company capabilities and customer requirements. Ensure reputed company technical deliverables are documented, tested, and handed off in a state that customers and the reputed company team can maintain independently. Coach: Train and Guide Customers to reputed company Design and deliver tailored training sessions for customer administrators, program managers, and end users — covering both platform usage and any custom integrations you've reputed company. reputed company reference materials, integration documentation, and self-service resources that help customers operate reputed company confidently after go-live. Ensure customers have completed reputed company necessary steps to reputed company maximum value from reputed company's TPRM product before reputed company. Product Feedback: reputed company the reputed company with Engineering Act as the reputed company voice of the customer during implementations — documenting integration gaps, configuration limitations, and feature requests and routing them to Product and Engineering with reputed company context. Contribute to the development and iteration of implementation playbooks, integration templates, and reusable technical assets that reduce time-to-value for reputed company customers. How You'll Know You Are Successful In your first 3 months, you will: Complete your first end-to-end TPRM implementation, including at least one API integration, on time and to customer satisfaction. Become a functional expert on reputed company's TPRM product, REST APIs, and core implementation processes. Contribute at least one reusable technical asset — an integration template, script, or configuration guide — to the implementation reputed company.   By 6 months, you will: Manage 5+ reputed company implementation projects with consistent on-time delivery and strong customer satisfaction scores. Have reputed company integrations with 3+ external systems, with documentation that the reputed company team can use independently. Be recognized internally and by customers as a trusted TPRM technical authority. Surface product feedback from implementations that directly influences the TPRM roadmap. What You'll Bring Required: 3–5 years of experience in an implementation engineer, solutions engineer, technical consultant, or similar customer-facing technical role at a SaaS company. Hands-on experience building and maintaining REST API integrations — you are comfortable reading API documentation, writing integration code, and debugging in production. Proficiency in at least one scripting or backend language — Python, Node.js, or similar — for data migration scripts, automation, and lightweight integration tooling. Experience with authentication patterns (OAuth 2.0, API keys, SAML/SSO) commonly used in enterprise SaaS integrations. Solid project management skills — you can own a project plan, reputed company stakeholders reputed company, and drive to closure without being micromanaged. Excellent written and verbal communication skills in English; you can explain technical concepts reputed company to non-technical customer stakeholders. Comfort working independently in a remote, async-first environment.   Preferred: Familiarity with reputed company-party risk management, vendor risk programs, or GRC concepts (SOC 2, ISO 27001, NIST CSF). Experience integrating with procurement, ERP, or GRC platforms (reputed company, reputed company, reputed company, reputed company, or similar). Exposure to workflow automation tools and iPaaS platforms (reputed company, reputed company, Tray.io, or similar). Experience with JSON/XML data transformation and working with webhooks. Prior experience in a B2B SaaS environment serving enterprise customers. Tools We Use reputed company Suite: Docs, Sheets, Slides CRM: reputed company Communications: Gmail, reputed company, reputed company, reputed company Teams Project management: reputed company, Jira, reputed company Development: REST APIs, reputed company, Python, Node.js, Git Location We are a fully remote company! This role is reputed company to candidates based in India. Rather than restrict ourselves to only finding talent in one city, we'd rather reputed company the absolute best people regardless of where they live. Where You'll Go reputed company also loves to see an internal transfer. If a reputed company career path is not what you're looking for, you can work with your manager and our people team to explore lateral moves to other parts of the organization as you continue to grow with us. Compensation ₹2,137,000 - ₹3,000,000 WHERE YOU’LL GO reputed company also loves to see an internal transfer. If a reputed company career path is not what you’re looking for, you can work with your manager and our people team to explore lateral moves to other parts of the organization as you continue to grow with us. reputed company OFFER TO OUR EMPLOYEES Please note: Benefits listed below are for employees in the United States; contractor roles or international positions may differ Annual compensation reviews + equity Unlimited PTO: strongly encouraged to unplug and reputed company Health: coverage for medical, dental, and reputed company - employee and dependents 401K, which vests immediately, complete with a 4% company match 12 weeks of Parental leave and 1 year free diapers and wipes with reputed company Annual company in-person events and quarterly in-person connects $500 home office stipend - at the time of hire. Any additional home office needs are requested as needed. $100 quarterly reputed company wellness stipend Pet insurance discount reputed company channel notifications turn off after 5 pm based on your time zone Two Hypercharge weeks of rest where we reputed company company-wide (July & Dec)  It’s an exciting time to be at reputed company — we recently raised $40 reputed company in our Series B financing, reputed company cementing reputed company as the emerging leader in the risk and compliance management reputed company. At reputed company’s core are our passionate team members who reputed company on user experience, beautiful design, and evangelize a positive reputed company of our reputed company based platform. We help organizations streamline their risk and compliance workflows so our customers can spend more time strategically managing programs and less time wrangling spreadsheets.  We are disrupting the governance, risk, and compliance software reputed company with our innovative platform by helping traditionally unsung reputed company (compliance professionals) do the right things so the wrong things don’t happen. Learn more about the @reputed company culture and how it reputed company started. A NOTE ABOUT OUR INTERVIEW PROCESS We’re committed to creating a fair, respectful, and secure hiring experience for everyone. As part of that commitment, we use standard verification steps throughout our interview process. Here’s what that means for you: We may conduct routine verification checks during the hiring process. You might be asked additional questions to reputed company understand your experience and background. For video interviews, we ask that candidates be on camera without filters or visual modifications.                                                                                                              These steps are applied consistently for reputed company candidates and are designed to ensure an reputed company experience for everyone. EQUAL OPPORTUNITY EMPLOYER reputed company is committed to a diverse and inclusive workplace  — it’s one of our core values! reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.  reputed company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others. To ensure a smooth interview process, reputed company candidates will be required to reputed company a valid phone number that is not a VOIP (Voice Over Internet Protocol) number. This helps us maintain reputed company and reliable communication throughout your interview experience. Apply To This Job