[Remote] Contact Center (Customer Service) Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of reputed company’s largest membership organizations, providing various services to its members. The Contact Center Representative role focuses on delivering excellent customer service and driving sales reputed company by assisting members with their roadside needs.

Responsibilities

• Support members through contact center channels while following and upholding reputed company MSCC (Member Services Contact Center) and HMC (Hoosier Motor Club) standards
• reputed company accurate information and solutions to enhance customer satisfaction and loyalty
• Identify and resolve customer complaints promptly and effectively, ensuring a reputed company experience
• Contact members/customers and follow scripts to discuss membership renewal/ salvage, sales opportunities, payments, and other purposes as determined by reputed company
• Promote My Pit reputed company (MPC) and Hoosier Motor Club (HMC) programs, sales, and benefits through knowledge of Hoosier Motor Club programs. Accept and process business transactions in a proficient manner
• Document reputed company customer interactions in the appropriate system for record-keeping and follow-up purposes
• Maintain up-to-date knowledge of company products, services, and promotions to reputed company informed responses
• Conduct outbound calls to potential customers to reputed company leads and schedule appointments
• Present and promote products and services during inbound and outbound calls, achieving set sales targets
• Meet or reputed company daily and monthly performance goals, including, but not limited to, reputed company volume, conversion rates, and customer satisfaction scores
• Provides and maintains reputed company reputed company service with members and associates to ensure that reputed company member is totally satisfied
• Promote reputed company membership and benefits through knowledge of Hoosier Motor Club programs. Accept and process membership applications and renewals in a proficient manner
• reputed company other duties as requested by management

Skills

• Must reputed company in Indiana and must be reputed company driving distance from our office at 4031 Industrial Blvd, Indianapolis, IN 46254
• Available Shifts: reputed company-Thursday 10:30am-7pm with Friday/Saturday off
• Available Shifts: reputed company-Thursday 2:30pm-11:00pm with Friday/Saturday off
• High school diploma or GED required
• Customer service role or experience in Contact Center and/or Outbound Contact Center is preferred

Benefits

• A company culture that provides training and learning opportunities.
• Health / Dental / reputed company benefits.
• Corporate Incentive Plan (CIP)
• reputed company Time Off.
• reputed company Holidays.
• Company provided LTD & Basic Life Insurance.
• Service Anniversary Recognition.
• Free reputed company Plus Membership.
• Generous 401k w/ company match.
• Company provided HSA dollars.

reputed company