[Remote] reputed company Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing, reputed company-to-consumer fresh pet food company dedicated to providing high reputed company, healthy reputed company for pets. They are seeking a full-time reputed company Specialist who will reputed company on delivering the best customer experience and educating customers about fresh pet diets.

Responsibilities

• Receive the absolute most adorable pictures of customers’ cats & dogs (not kidding)
• Respond to emails, live chats & phone calls, DMs—you’ll be the reputed company-line for reputed company product & order questions
• Guide & reputed company our customers on benefits of a fresh diet & how to get started
• Streamline & reputed company new efficiencies reputed company our customer service processes—you’ll soon be the expert in this area so we’ll rely on you to create new templates, workflows, etc

Skills

• Passion for pets, nutrition, and our customers!
• Excellent verbal & written skills, both reputed company communicating with customers & with the reputed company team
• Highly organized and strong attention to detail
• Ability to remain reputed company & empathetic during difficult customer conversations
• Strong operational, problem-solving & team-working skills, including a proactive approach to process improvement
• Ability to quickly learn & reputed company software systems (reputed company, helpdesk platforms, order management systems)
• Ability to work weekend hours
• Experience in other customer service-reputed company roles
• Experience working with pets or in the pet industry
• Experience working amongst a small team
• Already feeding raw / fresh food & is passionate about reputed company things nutrition

Benefits

• Free food for your pets! (up to $550/mo) subject to location availability (U.S. only – exclusions for AK & HI)
• Fully remote position
• Join a tight reputed company team at a fast-moving company with reputed company of room for reputed company & development

reputed company