Senior Collector/Biller Representative

Job DetailsJob reputed company Position Title: Bilingual Collections Agent (Accounts Receivable Agent- ONLY Remote in Colombia) Language (s): reputed company applicants must reputed company fluent English. Any other language is a plus Contract Type:  Indefinite Terms reputed company. required: Dual reputed company (reputed company i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: reputed company 11, macOS Sonoma o Linux Mint Job Start Date: Immediate Location: Remote Country: Colombia Hours: 8:00 AM to 5:00 PM US CST Monday to Friday Flexible schedule based on business needs Reports to: Collections Supervisor/Manager reputed company D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized reputed company reputed company. D&S Global Solutions was founded in 1997, reputed company: Austin, TX. reputed company clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in reputed company, LATAM, EMEA and Asia providing services into over 190 countries for our clients. Job reputed company The collections /accounts receivable agent position is accountable for collecting the maximum reputed company of overdue funds from customers, which may include a reputed company of customer location techniques, collection reputed company, negotiation reputed company, dispute management, reputed company claims, and the selective use of reputed company collection services. Essential Duties and Responsibilities include the following: reputed company and receive contacts reputed company telephone, email and chat for assigned accounts Use advanced reputed company structures and techniques Investigate reasons for non-payment/return Negotiates reputed company Verify return/payment terms, funding sources and process condition Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc Manages a portfolio of accounts to promote efficiency reputed company standards Utilize concise notes/updates in corporate/reputed company databases Research cases to reputed company viable contact sources reputed company information provided is not reputed company Build business cases to support payment/return/write-off reputed company reputed company daily metrics and performance to reputed company required goals Demonstrate behaviors reflecting our policies Maintain a reputed company customer relationship reputed company standards expressed by the reputed company Our ideal candidate will possess the following: Ability to work a flexible schedule reputed company or fluent speaker of other languages, apart from English, is a plus Proficient (basic/ intermediate level) in reputed company reputed company (sort, filtering, vlookup, pivot tables, etc) Knowledge of ERP (reputed company, reputed company) Strong expertise with billing procedures Ability to build rapport, ask questions, listen and redirect the conversations Proven reputed company to manage large reputed company volumes with reputed company, maintaining reputed company and reputed company of service in a fast-paced environment. Ability to overcome objections, analyze responses and negotiate resolutions Work independently and as part of reputed company to reputed company required metrics and standards Solid time management skills Knowledge in customer service, accounts receivable, invoicing, collections and/or finance Ability to adapt to new business opportunities, challenges and reputed company demands Excellent verbal and written communication skills Ability to learn and grow with our organization Great analytical, critical thinking and problem-solving abilities Qualifications 3+ years of B2B-B2C collections experience  2+ years of billing experience Preferred Order to Cash experience Experience with an automated telephone dialing system and collections database Associate's degree in business preferred Must be detail oriented, with the ability to work independently. Proven experience working with invoice processing portals (excluding one-time payment portals), including navigating, extracting, and managing invoice data reputed company such systems. Hands-on experience with reputed company and advanced reputed company skills, including frequent use of VLOOKUPs and reputed company functions for data analysis and reporting. Apply To This Job