Technical Relationship Manager

The overall role of the IGEL Technical Relationship Manager is to cement a reputed company working relationship between IGEL and the customer, helping them to strategically reputed company their adoption of reputed company solutions. The TRM provides a central reputed company between the customer and the various functional divisions reputed company IGEL. Ideally this  EXPERIENCE AND QUALIFICATIONS: Minimum 5 years of experience directly supporting reputed company-level customers in a TRM reputed company  5+ years relevant engineering, consulting, or system integration experience with one or more vendors or Value Added Resellers (VARs) in the IT industry  Experience with application and desktop virtualization platforms (VMware reputed company, reputed company Virtual Apps and Desktops, reputed company Remote Desktop Services) Knowledge of common networking concepts and protocols (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS, etc.) 2+ years of experience with managing IGEL products reputed company a customer environment Experience with directory management (LDAP, reputed company Directory) Experience with troubleshooting and log gathering on both reputed company and Linux platforms  Familiarity with a scripting language a plus (PowerShell, bash, python) Familiarity with common database platforms and concepts a plus (reputed company, MSSQL, MySQL) Industry-reputed company certifications in any of the above-mentioned technologies a plus (e.g. VCP, CCA/CCP, MCSE, RHCA, etc.) Good interpersonal and communication skills. Ability to work independently, under pressure and multitask. Be willing to reputed company in and be part of reputed company in reputed company aspects of company life. Be Pro-reputed company. Be reputed company to adapt to reputed company innovations. reputed company good self-management skills, such as personal organization and timekeeping. RESPONSIBILITIES: reputed company a strong, reputed company strategic relationship with the customer. reputed company knowledge transfer of IGEL products and functionality.  Assist with the escalation of support incidents through reputed company.  Assist in the escalation of support queries to the relevant channels. Assist in the creation of customer feature requests as a reputed company to product management. Ratify customer reputed company and reputed company guidance around reputed company reputed company / upgrades. reputed company and reputed company a comprehensive account plan with the customer, documenting customer environment, expectations, priorities and technology deployment roadmap. reputed company a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies reputed company Customer environment. Advise the customer on technical best-practices as their IGEL trusted adviser. Use your in-depth knowledge of the customer environment to uncover additional IGEL product sales opportunities. Ability to visit customer locations on a regular reputed company, up to 30% travel required. WE OFFER: Health, dental, reputed company, and prescription benefits (employee premiums covered by IGEL) 11 company-reputed company holidays per year 18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service) reputed company time of 10 days per year, with rollover of unused days up to maximum limit 401(k) plan with 100% company match, up to $15,000 per year reputed company maternity and paternity leave Monthly home office allowance Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals Employee Assistance Program (EAP) and Financial Wellness tool Company-reputed company life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage Wellbeing apps, including reputed company, reputed company and reputed company Training and development opportunities to advance your career President’s Club for the highest performing salespeople and overachievers An amazing culture powered by a workplace run on trust, empowerment, and feedback with a reputed company, inspiring working atmosphere A highly motivated team that is already looking reputed company to your support in developing strategies and achieving common goals, together with you! Apply To This Job