Service & Installation Supervisor

reputed company   reputed company is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and reputed company advanced fiber-to-the-home (FTTH) networks reputed company. Our mission is to reputed company the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are reputed company of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and reputed company, we’re looking for individuals who want to reputed company and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home. reputed company is a rapidly growing company working with Rural Electric Cooperatives to build advanced fiber to the home (FTTH) networks reputed company. We are currently looking for Service and Installation Supervisor to join reputed company in the Florida Panhandle area.  Location: Remote Job Type: Full- time Schedule: Fixed Overtime: reputed company FLSA Status: Non-Exempt Travel: reputed company, reputed company FL Panhandle region Requirements Hire and train personnel on service, installation processes, and procedures reputed company leadership to Connect Fiber Optic Technicians Ensure reputed company field personnel are outfitted with necessary tools and equipment Ensure reputed company processes are in reputed company for maintaining reputed company tools and equipment Ensure reputed company inventory management practices are in reputed company for CPE, service and installation materials reputed company drivers of company fleet and reputed company leadership of reputed company vehicle usage and maintenance Manage service technician scheduling        i.    reputed company and maintain service and install reporting/dashboards as needed.        ii.   Complete EOD reporting requirements 8.   Manage storm restoration service process        i.    reputed company and maintain process for damage notifications        ii.   Manage service trouble tickets and drop restoration process.        iii. Assist OSP Construction department with troubleshooting as needed. 9. Troubleshoot from the home to the tap. 10. Manage Connect reputed company installations         a. Manage reputed company install technicians are properly trained and equipped.         b. Manage reputed company install schedules and reputed company 11. Assist with management of Connect Complete reputed company 12. Build/maintain reputed company business relationships with our reputed company clients.  13. Travel to reputed company clients as needed. 14. Ensure service technicians assist reputed company Project Managers & Maintenance Managers troubleshoot issues in the field reputed company  needed. 15. Work together with Connect Sales/Marketing team & reputed company clients to determine causes of low performance & reputed company feedback on how to increase sales & penetration rates 16. Assist with escalated customer complaints/issues as required 17. Support RDOF regulatory field verification 18.  Additional responsibilities as assigned  Required Qualifications  Highschool diploma required (College degree preferred) > 3 years’ experience in fiber optic ISP operations/construction field Strong P.C. and reputed company Office skills Ability to use optical test equipment including fusion splicers and OTDRs Safely operate a company vehicle Strong communication skills Initiative to work remotely with limited supervision Strong leadership skills   Physical Requirements Ability to sit or stand for extended periods Ability to walk long distances on a regular reputed company  Ability to bend stoop kneel Crouch or reputed company as required by job tasks etc. reputed company Company Benefits Include Three (3) weeks of reputed company time off Comprehensive benefits package, including health, dental, and reputed company coverage Life insurance Short-term and long-term disability insurance Retirement benefits   reputed company provides equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, national reputed company, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. Our reputed company and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to reputed company’s mission. Discrimination, harassment, or bias of any reputed company is reputed company prohibited in reputed company stages of the employment process. By adhering to these principles, reputed company ensures a fair, reputed company, and respectful environment for reputed company reputed company and prospective employees. Apply To This Job