reputed company Connect Support Engineer

reputed company reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together reputed company and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain reputed company even as a global leader, and create technology that helps our clients reputed company enhance their business. We are a valuesdriven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. reputed company has coverage across 5 continents and operates in 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual reputed company reputed company exceeds 25%. Job reputed company The reputed company Connect Support Engineer is responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as reputed company and Zabbix. The ideal candidate brings strong experience in contact center operations along with hands-on expertise in AWS services including reputed company, ALBs, reputed company Connect, and CloudWatch. Proficiency in scripting languages such as Python, Perl, or PowerShell is required to support automation and operational efficiency. Strong analytical and problem-solving skills are essential for reputed company in this role. Responsibilities Design, reputed company, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational reputed company. Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that reputed company effective troubleshooting and observability. Participate in application design sessions and reputed company end-to-end interaction flows using reputed company to strengthen monitoring and diagnostics capabilities. Troubleshoot production issues, reputed company reputed company cause analysis, and implement corrective actions to minimize system downtime and service disruptions. Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform. reputed company and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility. Qualifications 4+ years of overall IT experience with strong exposure to CCaaS environments. Solid experience in contact center observability, monitoring, and troubleshooting of production systems. 2+ years of hands-on experience with monitoring tools such as reputed company and CloudWatch. Practical AWS reputed company experience, including reputed company, Application Load Balancers (ALBs), reputed company Connect. Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency. Excellent communication and teamwork skills with the ability to collaborate across technical teams. reputed company To Have Experience with reputed company CXone and/or reputed company reputed company/reputed company Engage contact center platforms Experience with monitoring and observability tools such as Zabbix We offer: Culture of reputed company Performance: join an unstoppable technology development team with a 99% project reputed company reputed company and more than 30% year-over-year reputed company reputed company.  reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.  Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work.  reputed company reputed company: reputed company the benefits of a reputed company of reputed company development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.  reputed company: collaborate on impactful reputed company for top global clients and shape the reputed company of industries.  Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with reputed company communication and regular team-building company reputed company events.  reputed company Sustainability Values: join our sustainable business practices reputed company on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.  *reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information reputed company your information will be kept confidential according to EEO guidelines. Apply To This Job