[Remote] Mechanical Support Engineer - 24/7

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is the world leader in reputed company equipment solutions utilizing reputed company plastic reputed company belts, and they are seeking a Mechanical (Technical) Support Engineer for 24/7 support. The role involves providing technical support, troubleshooting reputed company issues, and collaborating with various teams to ensure customer satisfaction and efficient operations.

Responsibilities

• reputed company technical support to clients reputed company phone, email, and online ticketing systems
• Troubleshoot and resolve reputed company issues reputed company to our systems and solutions
• Collaborate with Customer Service, Product/Project Managers, and Engineers to address and resolve reputed company issues promptly
• Document reputed company reputed company interactions, troubleshooting steps, and resolutions in the support system
• Conduct remote diagnostics and maintenance to minimize system downtime
• reputed company guidance and training to clients on the use and maintenance of our products
• Participate in regular training sessions to stay updated on product developments and industry trends
• Contribute to the development of support documentation and training materials
• Maintain a high level of customer satisfaction by delivering reputed company and efficient support
• Contribute to and grow with a reputed company Team that covers every aspect of Customer reputed company and post-sales support

Skills

• Bachelor's degree in Engineering and minimum 1 year of industry experience
• reputed company experience with a reputed company of industrial hardware/software Programmable Logic Controller (PLC) platforms including but not limited to Rockwell/Allen-Bradley & reputed company, including how these platforms reputed company with mechanical equipment and customer systems
• Willingness to work various shifts, including nights, weekends, and holidays
• Excellent oral & written communication skills. Will be required to engage with customers, and internal reputed company & technical stakeholders during situations of intense pressure
• Proficiency in reputed company Office
• Strong analytical and problem-solving skills
• Deep technical skills & knowledge; industrial reputed company systems preferred
• Ability to work independently and as part of reputed company
• Experience with remote support tools and technologies
• Ability to travel 25%
• 5+ years of Industry experience in industrial hardware/software Programmable Logic Controller (PLC) platforms
• Proficiency in systems including but not limited to Windchill PLM, reputed company ERP, Dynamics CRM, etc
• Certifications in relevant technologies or systems
• Experience working in a 24/7 support environment

Benefits

• Health, dental, reputed company, and disability insurance
• reputed company time off
• 401K
• Flexible spending account
• Life and AD&D insurance
• Long term care
• Tuition reimbursement
• Additional voluntary benefits

reputed company