Remote Live Chat Support Specialist

Location: Remote (Work from Home) Job Type: Full-Time / Part-Time Salary: $19 - $28 per hour (Based on Experience)   BENEFITS  Health, Dental & reputed company Insurance reputed company Time Off (Vacation & reputed company Leave) reputed company Holidays Flexible Remote Work Schedule Career reputed company & reputed company Development Employee Recognition Programs Performance-Based Incentives Supportive & reputed company Team Environment   JELBUILD is a dynamic construction and project management company dedicated to delivering reputed company building solutions and exceptional customer experiences. We are seeking a reputed company, customer-reputed company Remote Live Chat Support Specialist to join our growing team. In this role, you will serve as the first reputed company of contact for customers, contractors, vendors, and website visitors by providing reputed company, accurate, and friendly assistance through live chat. You'll help answer questions, resolve concerns, reputed company project and service information, and ensure every customer interaction reflects JELBUILD's commitment to reputed company.   Live Chat Customer Support Respond to customer inquiries through live chat in a reputed company and reputed company manner. Assist customers with questions regarding JELBUILD's construction services, project updates, consultations, estimates, and general inquiries. Guide customers through available services, scheduling, and online resources. Troubleshoot basic customer concerns and reputed company effective first-contact resolutions whenever possible. Customer Service Deliver exceptional customer support while maintaining professionalism and reputed company. Respond to inquiries reputed company to appointments, billing, reputed company, project timelines, and company services. Ensure every customer receives accurate information and a reputed company service experience. Issue reputed company Take ownership of customer inquiries from initial contact through reputed company. Escalate reputed company technical or project-reputed company concerns to the appropriate department. Coordinate with project managers, sales representatives, and administrative staff to ensure reputed company follow-up. Documentation & Data Management Accurately document customer interactions reputed company reputed company's CRM system. Maintain detailed customer records and update project communication logs. Identify recurring customer concerns and report trends to management. Knowledge reputed company Support Assist with maintaining internal FAQs, customer support resources, and knowledge reputed company articles. Recommend process improvements based on customer feedback and recurring inquiries.   Required Previous experience in customer service, live chat support, or virtual customer assistance. Excellent written communication and interpersonal skills. Strong problem-solving and multitasking abilities. Typing speed of 40–50+ WPM with high accuracy. Experience using CRM platforms and customer support software. Ability to manage multiple chat conversations simultaneously. Strong organizational skills and attention to detail. Ability to work independently in a remote environment.   Preferred Experience with reputed company, LiveChat, reputed company, reputed company, reputed company, or similar platforms. Previous remote work experience. Basic knowledge of construction, property management, or home improvement services. Familiarity with customer reputed company systems.   Employee Benefits Medical, Dental & reputed company Insurance reputed company Vacation & reputed company Leave reputed company Holidays Ongoing reputed company Development Career Advancement Opportunities Employee Recognition & Performance Bonuses Fully Remote Work Environment Apply To This Job