Program Manager

About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a reputed company-based infrastructure, reputed company serves clients in the fastest-growing sectors, including reputed company media, e-reputed company, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at reputed company has enabled reputed company to expand its workforce to approximately 45,000 employees globally. Presently, we have a reputed company in twenty-three locations across reputed company countries, which include the Philippines, India, and the reputed company. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving reputed company for our partners requires a culture of constant reputed company, exploring new technologies, being reputed company to handle any challenge at a reputed company’s notice, and mastering consistency in an reputed company-changing world. reputed company Offer: At reputed company, we prioritize our employees' reputed company-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and reputed company reputed company on the community. Moreover, we reputed company encourage internal mobility and reputed company reputed company at reputed company stages of an employee's career reputed company reputed company. Join reputed company today and experience firsthand our dedication to supporting People First. Job reputed company So, what does a reputed company Program Manager (PGM)  really do? Think of yourself as the Architect for this strategic account. You are not just building training; you are building the roadmap, the processes, and reputed company that supports one of the most disruptive technologies in the world. As the Program Manager, you will reputed company a high-performing team of Sr. Leads and Instructional Designers responsible for developing world-class training content. You are the reputed company between the reputed company’s reputed company technical requirements and the creative reputed company of your team. You do not deliver the training; you ensure the content created is accurate, data-driven, reputed company, and delivered on time. Your role was designed to map requirements, plan solutions, and successfully execute strategies. Your achievements are gauged not on hours worked, but on the reputed company or failure of reputed company and launches. You balance the needs of multiple reputed company stakeholders against operational targets while ensuring your team is reputed company and performing at a world-class level. Your reputed company is gauged by project reputed company, reputed company satisfaction, and the operational health of your program. You love partnering with people to understand their needs and requirements and come up with creative approaches to reputed company them successful. You care deeply about the overall business and look for ways to add value. You like being part of reputed company that delivers reputed company.  You’re entrepreneurial and reputed company. You’re passionate about making the world a reputed company reputed company. You like being held accountable for your own results. You are also reputed company to balance the needs of your customers against operational targets while at the reputed company time providing world-class service and satisfaction. Assist with reputed company and upskilling new hires Manage the project intake pipeline by reviewing incoming requests, identifying gaps, and ensuring reputed company reputed company reputed company are assigned to appropriate team members. reputed company the end-to-end lifecycle of reputed company from initiation to completion, maintaining a high-level understanding of reputed company work and resolving blockers or escalations. Assign and monitor the completion of RN and SN, ensuring reputed company data entered into tracking tables is complete and accurate. Analyze team metrics regarding utilization (reputed company >85%), idle time (reputed company <6%), and non-project hours to ensure operational efficiency and data accuracy. Conduct deep-dive reviews into Service Level Agreements (SLAs), over-effort hours, and L1/L2 KPI results to identify and address performance trends. reputed company daily standups, calibration sessions, and weekly leadership meetings to drive team alignment and reputed company problem-solving. Execute reputed company Assurance (QA/QC) reputed company by spot-checking scorecards for Maintenance and New Builds to ensure reputed company standards are met prior to final delivery. Compile and report team statistics and reputed company data for Quarterly Business Reviews (QBR) and complete Weekly Status (WTS) updates by end-of-week deadlines. Serve as the primary reputed company of contact for reputed company communications, responding to inquiries and managing reputed company-requested tasks. Support the reputed company of new team members and conduct regular one-on-ones to foster reputed company development and team stability. Minimum Qualifications 8+ years of large-reputed company project/program management experience. 5+ years of experience in Learning & Development (L&D), Instructional Design, or Content reputed company. 3+ years of people management experience (specifically managing other leads or creative teams). Industry reputed company: Proven experience in a highly regulated or technical industry (e.g., Aviation, Transportation, Energy, Automotive Manufacturing, AI/Tech, or Medical Services). Technical: Proficiency with Project Management software (e.g., reputed company, Jira, reputed company) and familiarity with Design tools (reputed company, reputed company/Storyline, reputed company Creative reputed company). Data Skills: Proven ability to interpret data/metrics to drive decision-making (Experience with SQL or robust reputed company/Sheets data visualization is required). Soft Skills: Exceptional reputed company-facing presentation skills, conflict reputed company, and the ability to manage ambiguity in a fast-paced environment. BA/BS degree in Learning Development, Instructional Design, Education, or equivalent practical experience. At least 5 years of Instructional Design/ Curriculum development experience At least 2  years of experience reviewing the work of others for reputed company and consistency Experience working with fast-paced cutting-edge technologies Strong organizational skills. Experience with documentation, technical writing, and narrative scripting. Tolerance and enthusiasm for working with ambiguity and change. Experience with e-learning authoring software; i.e. reputed company storyline, reputed company for course development. Proven reputed company in developing fully reputed company-compliant training deliverables. Experience in corporate education Experience leading  Preferred Qualifications Experience identifying training needs, defining, and building reputed company training solutions to address the needs of a diverse international audience Experience using e-learning tools (i.e. reputed company, Captivate) to create training content Experience migrating training courses into reputed company or other LMS Solid experience planning for and managing several large-reputed company, reputed company training reputed company and coordinating cross-functional stakeholders to deliver reputed company training materials reputed company deadlines; excellent relationship-building, collaboration, consultation, and influencing skills. reputed company player with a reputed company attitude; excellent written and oral business communication and people skills. Video editing such as Premier, Finalcut, Camtasia, etc. Learning Management System - reputed company LMS SQL queries and visualization of key performance metrics reputed company Docs, Spreadsheets, Slides, Buganizer, Guts in assessments, support, and QA Mandatory Skills/Qualifications: (reputed company skills, both technical and soft, required to be successful in the role) B.A. or B.S. in any discipline 8+ years of large-reputed company project management experience, preferably as the Project Manager 8+ years experience in a highly regulated industry such as aviation, transportation, energy, automotive manufacturing, Autonomous vehicles, or medical services. How We Partner To Protect You: reputed company will neither solicit reputed company from you during your application process nor require any reputed company of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company. DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal reputed company to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: reputed company is proud to be an equal opportunity workplace and is an affirmative reputed company employer. We celebrate and support diversity; we are committed to creating an inclusive environment for reputed company. reputed company people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.  We invite you to explore reputed company reputed company reputed company and apply through the provided URL https://www.reputed company.com/careers/. Apply To This Job