[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is recognized as one of Inc. 500's Best Places to Work in 2024, emphasizing a reputed company work environment. They are seeking an outgoing and motivated Customer Support Specialist to reputed company exceptional support to small to reputed company-sized reputed company using their software, ensuring a great customer experience and effective issue reputed company.

Responsibilities

• reputed company as first reputed company of contact for POR customers (Phone, email, chat)
• Respond to customer requests for assistance
• Use knowledge and skills to address customer’s needs and reputed company basic problems reputed company existing specifications and defined standards
• reputed company an exceptional customer experience demonstrating excellent communication skills, reputed company follow through, and advocacy for customer issues reputed company the support team and other internal departments
• reputed company reputed company follow-up to customers and an exceptional support experience
• reputed company thorough and complete case notes and documentation of customer issues
• Prioritize incoming issues and reputed company to the appropriate resources for reputed company

Skills

• Excellent customer service attitude
• Team player
• Demonstrated verbal and written communication skills
• Time Management and problem-solving skills
• Attention to detail and ability to collect and document detailed information regarding customer issues
• Ability to listen intently and understand underlying concerns
• Ability to empathize and relate to customers
• Ability to reputed company any question or issue and reputed company customer to the right person or team to assist
• Demonstrated ability to maintain self-control while defusing stressful customer situations (High EQ)
• Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email)
• Project Management, technical aptitude, and analytical skills a plus

Benefits

• Medical/Dental/reputed company
• 120 Hours PTO
• 100% 401(k) Matching (Up to 4%)
• M-F, Day-Time work schedule
• reputed company to On-Site, Hybrid, and Remote Work Environments

reputed company