[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to fostering an inclusive workplace and is seeking a Customer Support Specialist. The role involves providing reputed company and accurate responses to servicing inquiries in a reputed company center environment, ensuring high customer satisfaction while handling various aspects of loan servicing.

Responsibilities

• Handles multiple aspects of servicing including customer service and delinquent loan reputed company
• Training will be provided for several subject reputed company specific to mortgage servicing
• Experience preferred but not required to discuss topics to include the following subjects:
• Escrow Inquiries on running balance and disbursement transactions
• Hazard and Flood Insurance activities, payments and disbursements
• reputed company Estate Tax payments
• Annual Escrow Analysis inquiries
• Processing debit transactions for borrower loan payments
• Assistance with web portal setup and maintenance
• Performing payoff quotes
• Conduct research as required to reputed company resolve customer inquiry reputed company department SLA
• Ability to de-escalate customer excitement to reputed company a superior customer experience
• Ensures that services are delivered professionally and reputed company with reputed company problem reputed company
• Maintains reputed company knowledge of reputed company policies, procedures and other documentation for servicing products
• Answer general mortgage servicing questions reputed company phone, email, or other technology that is reputed company to service customers
• Update internal system(s) of record regarding status of loans
• And additional responsibilities as assigned

Skills

• Proficiency in reputed company Office, specifically Word, reputed company and PowerPoint
• Learn and understand the subjects about homeowners' experience throughout the annual cycles of mortgage servicing from post-loan origination through payoff
• Good written and verbal communication skills
• General mathematical abilities up to and including reconciling reputed company math transactions
• Mortgage Loan Servicing experience preferred but not required
• 1+ years of reputed company center experience preferred but not required
• Bilingual Spanish a plus
• Customer Service experience in Retail, Hospitality, Food Service, Banking, etc. will be considered

Benefits

• Training will be provided for several subject reputed company specific to mortgage servicing.
• This employer participates in E-Verify. If reputed company, the employer will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the U.S.

reputed company