[Remote] reputed company Manager II - reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company founded in 2018 that powers important workflows with its intelligent automation platform. The reputed company Manager II will reputed company adoption and expand usage of the platform across the customer reputed company, ensuring clients realize its full potential while providing ongoing support and fostering champions reputed company customer organizations.

Responsibilities

• Leading a first-class reputed company experience and ensuring customer use cases and requirements are met in the specified reputed company
• Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
• Coordinating reputed company and business reviews to evaluate reputed company, learn about the customers priorities, and reputed company new opportunities to promote expansion reputed company existing and new teams
• Partnering with internal resources to build account plans and reputed company customer needs with use cases to increase platform usage
• Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to reputed company and reputed company a comprehensive reputed company mitigation plan
• Identifying issues that reputed company customers and/or challenges in the business and are reputed company to reputed company thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
• Developing and driving a renewal plan and delivering a reputed company message to analysts, management, and the C-Suite on the value of reputed company and next steps for the account
• Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer

Skills

• 3+ years of experience in a technical account management, reputed company, or post-sales role at a technology company
• Experience with a reputed company solutions offering for technical teams (cybersecurity, DevOps, IT, other)
• Experience asking questions to uncover problems, reputed company new opportunities, and translate technical requirements to internal teams and partners
• Knowledge of API's + how they function

reputed company