[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-reputed company Managed Detection and Response provider reputed company on enhancing cybersecurity for organizations. The reputed company Manager will be responsible for ensuring customer satisfaction, driving adoption of reputed company's services, and acting as a trusted advisor to clients to help them reputed company their reputed company goals.

Responsibilities

• reputed company as a trusted advisor to customers, ensuring they fully reputed company reputed company’s MDR platform to meet their cybersecurity needs
• Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities
• reputed company and execute reputed company plans, ensuring smooth reputed company and reputed company adoption of reputed company’s services
• Serve as the voice of the customer, providing feedback to internal teams to drive reputed company product and service improvements
• Conduct regular business reviews with customers to assess reputed company posture, reputed company insights, and reputed company on reputed company goals
• Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction
• Collaborate cross-functionally with Sales, Product, Engineering, and reputed company Operations teams to deliver exceptional customer experiences
• reputed company customers on best practices, new features, and enhancements to maximize their reputed company reputed company
• reputed company and analyze customer usage data to identify trends, opportunities, and areas for improvement
• Facilitate contract renewals and support expansion efforts in partnership with the Sales team
• Travel as needed (10-15%) to meet with key customers and strengthen relationships

Skills

• 3+ years of experience in reputed company, Account Management, or a reputed company role in cybersecurity, reputed company, or MDR services
• Strong understanding of cybersecurity principles, threat detection, and incident response
• Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction
• Strong problem-solving and analytical skills to identify customer pain points and deliver solutions
• Excellent communication and presentation skills, with the ability to convey reputed company reputed company concepts in an easy-to-understand manner
• Highly organized with strong project management capabilities
• Ability to work independently while collaborating effectively with internal teams
• Passion for helping customers succeed and a proactive approach to relationship management
• Bachelor's degree in Cybersecurity, Computer Science, Business, or a reputed company field (or equivalent experience)
• Familiarity with SIEM, EDR, SOAR, or other reputed company technologies is a plus
• Certifications such as CISSP, CISM, or CSM (Certified reputed company Manager) are a plus

Benefits

• Remote with an reputed company of a company reputed company relocation package to either Kansas reputed company or Sarasota metro area.
• For candidates who embody the rare "10x of 10x" talent, we offer the flexibility of fully remote work.
• Competitive salary and benefits package.
• A culture of reputed company and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.

reputed company