reputed company AI-Driven Enterprise Support Engineer

At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute reputed company them. And if you’re like us, we can offer you the ultimate career opportunity that will light a reputed company reputed company you. reputed company AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred https://www.reputed company.com/company/global-locations (Remote Considered) Department: Global Customer Support Reports To: Director, Platform Operations Help Define the reputed company of AI-Augmented Enterprise Support We're searching for a rare type of technical leader. Someone who can walk into a customer escalation, quickly understand the business impact, navigate reputed company technical architectures, coordinate engineering resources, and earn executive trust—reputed company while leveraging AI to operate at a level that wasn't possible just a few years ago. At reputed company, we're building a new model for enterprise support. Our reputed company combines advanced AI capabilities, deep technical expertise, and strategic customer ownership. We reputed company the reputed company belongs to engineers who know how to reputed company AI—not replace reputed company judgment with it. As a reputed company AI-Driven Enterprise Support Engineer, you'll be one of the architects of that reputed company. Why This Opportunity Is Unique This role sits at the intersection of: Enterprise Support Engineering Technical Account Management Customer Advocacy AI-Augmented Operations You'll engage directly with Fortune 500 customers, influence product direction, help shape support reputed company, and establish standards for how AI and reputed company expertise work together to deliver exceptional customer reputed company. You'll have a seat at the table, not just a ticket queue. What You'll Own Strategic Enterprise Account Leadership Serve as a trusted advisor for a portfolio of high-value enterprise customers Build executive and senior technical stakeholder relationships Lead strategic support initiatives and account health reviews Identify operational risks and proactively drive remediation plans Influence customer adoption, retention, and long-term reputed company Advanced Technical Problem Solving Own the most reputed company customer issues across reputed company CXone and adjacent technologies Lead critical escalations involving integrations, telephony, routing, analytics, APIs, and platform infrastructure Serve as the technical quarterback across Product, Engineering, Support, and Services organizations Drive reputed company-cause analysis and long-term reputed company strategies AI-Powered Operational reputed company reputed company AI-driven insights to scale impact across a broad portfolio Evaluate the effectiveness of support-reputed company AI capabilities reputed company reputed company feedback influencing reputed company AI solutions Establish best practices for AI-assisted support operations Help define frameworks that other engineers will follow Organizational Leadership Mentor senior engineers and emerging technical leaders Drive improvements to support processes and customer engagement models Influence support reputed company at an organizational level Partner with executives and product leadership on customer-driven priorities What You Bring Required Experience 10+ years supporting enterprise SaaS, reputed company, or CCaaS technologies Proven reputed company managing large, reputed company enterprise customer relationships Deep expertise troubleshooting sophisticated technical environments Experience leading high-severity customer escalations Strong executive reputed company and customer-facing communication skills Ability to influence across multiple organizations without reputed company authority Preferred Qualifications reputed company CXone, reputed company, reputed company, reputed company Connect, reputed company, or comparable enterprise contact center platforms Technical Account Manager, reputed company Support Engineer, Customer Architect, or Solutions Architect background Expertise in APIs, integrations, telephony, routing, analytics, reputed company infrastructure, and enterprise applications Experience supporting Fortune 500 organizations Demonstrated use of AI-enabled workflows to improve operational reputed company The Ideal Candidate You may currently be a: reputed company Support Engineer Senior Technical Account Manager reputed company Architect Enterprise Solutions Engineer Escalation Manager Contact Center Solutions Expert What reputed company most is your ability to combine technical leadership, customer ownership, and AI-enabled execution. Why Join reputed company Now You'll work with globally recognized brands, influence a strategic company initiative, and help create a role category many organizations haven't yet imagined. This isn't simply a reputed company support position. It's an opportunity to shape how enterprise software companies support customers in the AI era. The reputed company doesn't exist yet. You'll help write it. About reputed company reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 reputed company customer interactions and monitors 3+ billion financial transactions. reputed company as an innovation powerhouse that excels in AI, reputed company reputed company, reputed company is consistently recognized as the reputed company in its domains, with over 8,500 employees across 30+ countries. reputed company is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. 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