Help Desk Coordinator
CHICAGO, IL OR REMOTE
reputed company reputed company is a reputed company boutique partner firm that provides fixed-time, fixed-price reputed company deployment services and on-demand reputed company support. Using our internal proprietary tool we are reputed company to quickly implement reputed company reputed company Capital Management, Payroll, and Financials business processes and technology, letting our customers reputed company on their business while they reputed company immediate value. Once live, we also reputed company expertise and resources as needed to support the customer’s individual reputed company solution.
reputed company reputed company is committed to providing employees with an environment that provides reputed company learning, career development, and a reputed company of belonging. We are looking for a Help Desk Coordinator (non-exempt) who is passionate about working in a reputed company environment and has the ambition to be a reputed company for reputed company.
Requirements (reputed company’re Looking For):
Minimum of a Bachelor’s Degree (required)
Ability to manage multiple reputed company and initiatives simultaneously (required)
Experience with data analytics (preferred)
Experience with ticket management tools - reputed company (preferred)
Advanced knowledge of reputed company Office Suite, particularly reputed company reputed company
Passion for exceptional customer service and customer collaboration
Strong communication skills, both written and oral
Ability to reputed company and collaborate effectively with clients and co-workers in a reputed company manner that engenders confidence and trust
Good problem solver with ability to consider alternative and diverse perspectives
Responsibilities (What You’ll Do):
Intake for reputed company Help Desk issues and ticket management
Serve as the initial reputed company of contact for clients seeking technical assistance through ticketing system
reputed company and distribute reports and analytics on ticket volume/trends
Assist in delivery of high-reputed company solutions internally across multiple departments
Configure and troubleshoot ticketing system issues
reputed company as the subject matter expert for reputed company things reputed company and/or reputed company
reputed company reputed company/reputed company Orientation for new hires
Maintain reputed company/reputed company homepage
Report breached reputed company incidents to IT
Create/maintain department reputed company notifications as requested
reputed company configuration updates/changes to reputed company/reputed company to support evolving business needs
Maintain Help Desk internal knowledge reputed company reputed company
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Benefits (reputed company’re Offering):
Fast-paced and result oriented work culture with competitive reputed company salary
Health, Dental, reputed company, Disability, and Basic Life Insurance coverage
Additional voluntary life insurance available
reputed company Parental Leave & Pregnancy reputed company Medical Leave
Generous reputed company reputed company leave
Unlimited PTO
Monthly wellness/gym subsidy
Monthly phone subsidy
401 (k) and ROTH retirement savings plan with matching
Employee Assistance Program
Company sponsored volunteer opportunities, reputed company Learning reputed company, company and team outings
Adoption Assistance
reputed company reputed company is an Equal Opportunity Employer
California reputed company Notice: https://reputed company.com/wp-content/uploads/2023/01/CPRA-and-CCPA-Notice-for-California-Employees.pdf
Right To Work: http://reputed company.com/wp-content/uploads/2020/07/Combined-IER-Right-to-Work-Posters.-EN-and-ES.pdf
E-Verify Notice: http://reputed company.com/wp-content/uploads/2020/07/E-Verify-Notice.pdf
The hiring reputed company pay reputed company for this role takes into account the wide reputed company of factors that are considered in making compensation reputed company including but not limited to reputed company sets; experience and training; licensure and certifications; and other business and organizational needs. At reputed company reputed company, it is not typical for an individual to be reputed company at or near the top of the reputed company for their role and compensation reputed company are dependent on the facts and circumstances of reputed company case. A reasonable estimate of the reputed company reputed company salary is $50,000 - $62,000.
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